BENGALURU · FULLTIME
Assistant Manager
TP
Bengaluru · onsite · Posted 46d ago
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₹6.5L - ₹7.5L PA5–10 yrsfulltimeBengaluru
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Section · 01
About this role
Hiring: Assistant Manager - Customer Service
Location: Marathahalli, Bangalore
Designation: Assistant Manager (On-paper AM role)
Joining: Immediate Joiners Preferred
CTC: Up to 8 LPA
Work Schedule: 5 Days Working
Project: Pan India Process
Shifts: 24/7 Rotational Shifts
Eligibility Criteria
- Minimum 1 year of experience as an Assistant Manager (on paper)
- Experience in Customer Service / Customer Operations
- Excellent communication skills are mandatory
- Strong team handling and stakeholder management skills preferred
- Willingness to work in rotational 24/7 shifts
- Immediate joiners or candidates with short notice periods will be prioritized
Key Responsibilities
- Manage and mentor customer service teams
- Drive service quality and operational performance
- Monitor KPIs, productivity, and customer satisfaction metrics
- Handle escalations and ensure timely resolution
- Coordinate with internal stakeholders for process improvements
Interested candidates can share their updated resume along with current CTC, expected CTC, and notice period.
[email removed]
Best Regards
Ramya V
Sourced from naukri
Section · 02
Skills
CSATPeople Management SkillsAttrition ManagementrosteringBpo OperationsInternational Voice ProcessOperations ManagementSLA Managementclient managementShrinkage ControlEscalation ManagementProcess ManagementCustomer Service Management