Assistant Manager
Infosys BPM · Chennai · onsite · Posted 47d ago
Undisclosed7–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
Own end-to-end process delivery, SLA governance, and drive efficiency + transformation initiatives.
Manage overall COMAG operations (intake allocation billing trigger)
Monitor daily volume, cycle time, backlog, and SLA adherence
Drive team performance (productivity, quality, utilization)
Interface with publishers, wholesalers, and internal stakeholders for escalations
Lead process standardization to reduce dependency on tribal knowledge
Identify and implement automation opportunities (schedule intake, PO master, PAN)
Support transition, knowledge transfer, and governance reporting
BA/BS degree or equivalent business experience is preferred
~7-10 years experience, ideally in a Media or related Industry
Knowledge of end-to-end supply chain / distribution lifecycle
Strong team leading and motivational skills, performance reporting and tracking, derive performance improvement ideas
Ability to multi task, prioritize activities & meeting deadlines
Good Analytical & Aptitude Skills
Strong team management & delivery leadership
Experience in SLA / KPI governance
Exposure to digital transformation / automation initiatives preferred
Educational Requirement
Graduate
Preferred Skills
S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM
Service Line
BPO Service Line
Own end-to-end process delivery, SLA governance, and drive efficiency + transformation initiatives.
Educational Requirement
Graduate
Preferred Skills
S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM
Service Line
BPO Service Line
Sourced from naukri
Skills
AutomationMDMpobsinventory planningteam managementSLAInside SalesSupply ChainDigital TransformationVendor ManagementoperationsSalesbpo
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
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