Assistant Manager
IntouchCX · Hyderabad · onsite · Posted 54d ago
₹7.0L - ₹10.0L PA7–8 yrsfulltimeSourced from
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About this role
Role: Assistant Manager Operations
Company: IntouchCX
Location: Hyderabad (Rotational Shifts & Rotational Offs)
Experience: 7-8 Years overall (Min. 2 years in a Managerial role)
About the Role
IntouchCX is hiring an Assistant Manager Operations to lead daily customer experience operations, drive team productivity, and actively manage operational metrics like shrinkage and attrition.
Key Responsibilities
- Operations & Delivery: Oversee daily workflow efficiency, enforce standard operating procedures (SOPs), and ensure high standards of customer satisfaction.
- People Leadership: Directly manage and mentor Team Leaders (TLs), conduct performance reviews, and drive continuous professional development.
- Shrinkage & Attrition: Analyze trend data, implement targeted retention strategies, and partner with HR to minimize shrinkage and turnover.
- Compliance & Reporting: Perform regular audits, maintain industry compliance, and prepare key performance metrics reports for management.
What We Are Looking For
- Education: Bachelors degree in Business, Operations, or a related field.
- Experience: 7-8 years in operations with at least 2 years of direct people leadership experience.
- Skills: Strong analytical ability, expertise in workforce management/retention strategies, proficiency in MS Office, and excellent communication skills.
- Flexibility: Willingness to work in rotational shifts and rotational week-offs
Sourced from naukri
Skills
International Chat ProcessPeople Management SkillsMbrTeam Handlingteam managementattritionshrinkageWBRTeam LeadClient InteractionAssistant Managerclient managementChat Process
About IntouchCX
IntouchCX
BPO
3.3k+
employees
2001
25 years old
Winnipeg, Manitoba
Canada
₹7L – ₹10L PA
This role
About
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.
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