Assistant Manager
Expert Trainers Academy · Hyderabad · onsite · Posted 55d ago
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
1. Daily Operations Management
* Oversee and monitor the smooth functioning of daily office operations.
* Ensure employees follow established organisational procedures, working hours, reporting structures, and operational standards.
* Identify operational delays, gaps, or recurring problems and take appropriate corrective action.
* Maintain effective coordination between different departments.
* Ensure management instructions are properly communicated and implemented.
* Support the Managing Director in executing operational priorities.
2. Team Management & Employee Performance
* Supervise and coordinate the daily activities of employees across departments.
* Allocate responsibilities and establish clear deadlines for assigned tasks.
* Conduct regular follow-ups and ensure completion of work within agreed timelines.
* Monitor employee attendance, punctuality, discipline, productivity, and professional conduct.
* Identify underperformance and report significant concerns to management.
* Encourage accountability, teamwork, professionalism, and a positive workplace culture.
* Assist management with employee performance reviews and improvement plans.
* Handle routine staff concerns and escalate serious matters appropriately.
* Coordinate departmental meetings and follow up on agreed action points.
3. Enquiries, Admissions & Sales Monitoring
* Monitor incoming enquiries across phone, WhatsApp, website, social media, and other channels.
* Ensure enquiries are assigned promptly to the appropriate employees.
* Track follow-ups, counselling activities, applications, admissions, payments, and pending leads.
* Monitor individual and departmental sales/admission targets.
* Review lead conversion performance and identify reasons for lost or inactive leads.
* Ensure prospective students receive timely and professional responses.
* Prepare daily, weekly, and monthly enquiry, admission, payment, and conversion reports.
4. Marketing & Social Media Performance Monitoring
* Coordinate with the marketing and social media teams regarding campaigns and promotional activities.
* Monitor campaign performance, enquiries generated, engagement, reach, leads, and conversions.
* Track the effectiveness of different marketing channels.
* Ensure leads generated through campaigns are properly recorded, distributed, and followed up.
* Coordinate with the team regarding content schedules and campaign requirements.
* Report significant marketing performance trends to management.
5. Student Operations & Support
* Monitor the student journey from admission through training, assessment, certification, and completion.
* Track student attendance, pending documentation, assessments, payments, and certification requirements.
* Monitor student complaints, feedback, and service-related concerns.
* Ensure student issues are assigned to the responsible department and resolved within appropriate timelines.
* Escalate serious or unresolved student concerns to management.
* Maintain high standards of student communication and service.
6. Trainer & Training Coordination
* Coordinate with trainers and training coordinators regarding upcoming and ongoing batches.
* Monitor batch schedules, trainer availability, student attendance, and programme progress.
* Ensure trainers receive required schedules, student information, and operational instructions.
* Identify scheduling conflicts or training-related issues and resolve them promptly.
* Monitor cancelled, postponed, or rescheduled sessions and ensure students are informed appropriately.
* Maintain effective communication between trainers, coordinators, students, and management.
7. Assessments, Certification & Documentation
* Monitor assessment submissions, pending assessments, results, and student completion requirements.
* Track certificate processing and ensure unnecessary delays are avoided.
* Maintain records of pending student documents and certification requirements.
* Coordinate with responsible employees to ensure accurate student records.
* Conduct periodic checks to ensure operational documentation is complete and properly maintained.
* Maintain confidentiality and accuracy when handling organisational and student information.
8. Task Allocation & Follow-Up
* Maintain a structured system for departmental and employee task allocation.
* Establish responsibilities, priorities, and completion deadlines.
* Follow up systematically instead of waiting for departments to provide updates.
* Maintain records of completed, pending, delayed, and overdue activities.
* Escalate repeated delays or non-compliance to senior management.
* Ensure important management instructions are tracked until final completion.
9. Management Reporting & MIS
* Prepare clear daily, weekly, and monthly operational reports for management.
* Develop dashboards covering enquiries, admissions, revenue, collections, employee performance, marketing leads, conversions, student issues, batches, assessments, and certificates.
* Present important operational problems together with recommended solutions.
* Maintain accurate MIS records and performance trackers.
* Provide management with reliable information to support decision-making.
10. Process Improvement & Quality Control
* Review existing workflows and recommend improvements to increase productivity.
* Identify unnecessary delays, duplication of work, communication gaps, and inefficient processes.
* Help establish SOPs, checklists, trackers, reporting formats, and accountability systems.
* Monitor whether established processes are being followed consistently.
* Support continuous improvement across administration, admissions, training, marketing, and student services.
11. AI, Technology & Digital Productivity
* Use ChatGPT and other AI tools responsibly to improve reporting, documentation, communication, analysis, and productivity.
* Use MS Excel/Google Sheets for tracking, reporting, and basic performance analysis.
* Support implementation of CRM, LMS, task-management, and other digital systems where applicable.
* Encourage employees to use approved digital tools efficiently.
* Identify opportunities to automate repetitive administrative and reporting activities.
12. Management Support & Confidentiality
* Assist the Managing Director with operational follow-ups and priority assignments.
* Handle sensitive organisational, employee, financial, and student information professionally.
* Maintain strict confidentiality regarding management decisions and internal matters.
* Follow up on instructions issued by senior management and provide progress updates.
* Represent management professionally when coordinating witRole & responsibilities
Preferred candidate profile
* Bachelor's degree in Business Administration, Management, Commerce, Human Resources, Operations, or a related discipline.
* 3-6 years of relevant professional experience in operations, administration, team management, education, training, corporate services, or a similar environment.
* Demonstrable experience in supervising or coordinating teams, preferably involving 20+ employees.
* Previous experience in a training institute, education organisation, MNC, corporate office, EdTech company, or professional services organisation will be preferred.
* Strong leadership, delegation, coordination, and employee-management abilities.
* Strong follow-up skills with the ability to ensure tasks reach completion.
* Excellent verbal and written communication skills.
* Strong analytical, reporting, organisational, and problem-solving abilities.
* Good command of MS Excel, Word, PowerPoint, Google Sheets, Google Docs, and Google Workspace.
* Working knowledge of ChatGPT and modern AI/productivity tools.
* Experience with CRM, LMS, MIS, ERP, or task-management software will be an advantage.
* Ability to manage multiple departments and priorities simultaneously.
* Ability to work under deadlines without compromising accuracy.
* Strong professional ethics and ability to handle confidential information.
* Candidates residing in or near Malakpet, Hyderabad, will be preferred.
Sourced from naukri