Assistant Manager

Purpose/Objective

To ensure reliable, secure, and efficient operation of business applications, IT/OT cybersecurity, telecom services, and infrastructure while supporting compliance, vendor governance, business continuity, and ongoing digital transformation initiatives across the plant.

Key Responsibilities of Role

Business Applications - Support and coordinate business applications such as SAP, MES, PLM, and other plant systems.
- Work closely with business users and application partners to resolve issues and implement improvements.
- Ensure smooth operation and availability of applications to support business processes.
- Manage user access, application changes, and audit-related activities.
IT & OT Cybersecurity - Ensure compliance with IT and OT cybersecurity policies and guidelines.
- Coordinate cybersecurity assessments, audits, and closure of security observations.
- Monitor and support resolution of cybersecurity incidents and risks.
- Assist in securing critical manufacturing and business systems.
Partner & Vendor Management - Coordinate with application, infrastructure, cybersecurity, and telecom partners.
- Monitor service quality and ensure timely resolution of issues.
- Conduct regular reviews and follow up on pending action items.
- Support contract renewals, procurement, and service improvements.
Telecom Services Management - Manage telecom services such as mobile connectivity, internet links, leased lines, and IBS solutions.
- Coordinate with service providers to resolve connectivity issues and improve service quality.
- Ensure reliable communication services across all plant locations.
Server & Data Center Management - Oversee server and data center operations to ensure stable and secure services.
- Coordinate backups, patching, upgrades, and disaster recovery activities.
- Monitor infrastructure health and support capacity planning initiatives.
Compliance & Audit Support - Support internal and external audits, cybersecurity reviews, and compliance activities.
- Ensure adherence to IT policies, SOPs, and governance requirements.
- Track audit observations and ensure timely closure of action items.
Service Continuity - Ensure uninterrupted availability of critical business applications and IT services.
- Coordinate incident, problem, and change management activities.
- Support disaster recovery and business continuity initiatives.
Digital & Continuous Improvement - Support digital transformation and smart manufacturing initiatives.
- Identify opportunities for automation and process improvements.
- Work with business teams to enhance system effectiveness and operational efficiency.

Technical Competencies

IT & OT Cybersecurity,Telecom Services Management,Partner & Vendor Management,Compliance & Audit Support

Qualifications and Experience

B.
E.
/B.
Tech in IT, Computer Science, Electronics, or a related field with 3-5 years of experience in business applications, IT operations, IT/OT cybersecurity, vendor management, infrastructure support, and governance activities.
Experience in a manufacturing environment and exposure to SAP/MES applications will be preferred.