Assistant Manager
TP · Not specified · onsite · Posted 56d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Looking for a skilled professional to join our team as an Assistant Manager in International. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.
Roles and Responsibility - Manage and lead a team of customer support representatives to achieve exceptional customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve complex customer issues and enhance overall customer experience.
- Analyze customer feedback and provide insights to improve business operations.
- Train and coach team members to enhance their skills and performance.
- Monitor and report on key performance indicators to ensure continuous improvement.
- Minimum 2 years of experience in customer service or a related field.
- Strong knowledge of customer experience management principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and other customer service tools.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Additional Info The company name is TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecrm softwarecustomer satisfactionCustomer Supportcrmemployee satisfactionOmni Channelcustomer feedbackcustomer service toolsoperationsBusiness Operations