FULLTIME
Assistant Manager
TP
Not specified · onsite · Posted 56d ago
Sourced from
Undisclosed3–7 yrsfulltimeNot specified
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Section · 01
About this role
We are looking for a highly skilled and experienced Assistant Manager to join our team in the international sector. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.
Roles and Responsibility - Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve complex customer issues and enhance overall customer experience.
- Analyze customer feedback and provide insights to improve business operations.
- Train and coach team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators to ensure continuous improvement.
- Minimum 2 years of experience in customer service or a related field, with a maximum of 5 years of experience.
- Strong knowledge of customer experience management principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and other customer service tools is an asset.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.
How to Apply If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Sourced from naukri
Section · 02
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecrm softwarecustomer satisfactioncrmemployee satisfactionOmni Channelcustomer feedbackcustomer service toolsoperationsBusiness Operations