Assistant Manager
TP · Gurugram · onsite · Posted 56d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Manage and lead a team of customer service representatives to achieve sales targets and improve customer satisfaction.
- Develop and implement effective sales strategies to drive revenue growth.
- Analyze market trends and competitor activity to identify opportunities for improvement.
- Collaborate with cross-functional teams to resolve customer complaints and enhance overall customer experience.
- Monitor and report on key performance indicators to senior management.
- Coach and train team members to improve their skills and performance.
Job Requirements
- Proven experience in a leadership role within the BPO/Call Centre industry.
- Strong understanding of sales principles and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with CRM software and other sales tools.
Sourced from naukri
Skills
RCMicdclaims adjudicationenrollmentRevenue Cycle ManagementDenial Managementhipaaclaim paymentHiringUS HealthcareClaimsHealthcareMedical BillingAR CallingoperationsHealth insuranceClaims Processing