Assistant Manager

1. Quality Systems Development and Implementation

• Design, develop, and implement robust quality systems and process in Manufacturing.
• Establish and monitor key performance indicators (KPIs) related to product quality and customer satisfaction.
• Drive compliance with industry standards (e.g., ISO, Six Sigma) and regulatory requirements.

Customer Experience Enhancement

• Collaborate with sales, marketing, and operations teams to deliver a seamless and delightful customer journey across all touchpoints.
• Develop frameworks to capture, analyse, and act on customer feedback.
• Implement training programs for teams to drive best in class processes, product and delivered quality for our customers.

Continuous Improvement and Innovation

• Lead initiatives for continuous quality improvement in product design, manufacturing processes, and service delivery.
• Foster a culture of innovation by staying updated on industry trends and best practices.

Leadership and Team Management

• Build and mentor a team of quality professionals across factories and operations.
• Act as a key advisor to senior leadership on quality and customer experience strategies.
• Ensure effective communication and collaboration across all departments.

1. E-commerce and Digital Integration

• Align quality and customer experience strategies with the organizations online and e-commerce platforms.
• Ensure consistent quality in product delivery and post-purchase customer support for online channels.

General Trade Oversight

• Work closely with channel sales teams to ensure quality consistency and excellent customer experience through general trade networks.

• Education: Bachelors degree in Engineering, Quality Management, or a related field. Masters degree or certifications in Quality Management (e.g., Six Sigma Black Belt, ISO Lead Auditor) is desirable.
• Experience:
  • Minimum 10 years of experience in quality management, with at least 4 years in this field (Furniture- Sofas/ Recliners)
  • Proven track record in managing quality systems within manufacturing and retail environments.
  • Experience in enhancing customer experience in D2C and e-commerce sectors.
• Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Assertive leadership with a focus on results and accountability.
  • Proficiency in quality tools and methodologies (e.g., Lean, Kaizen, SPC).
  • Familiarity with digital tools for customer feedback analysis and quality monitoring.

• Visionary mindset with the ability to strategize and execute long-term quality initiatives.
• Customer-centric approach with a passion for delivering exceptional experiences.
• High level of integrity, professionalism, and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.