Assistant Manager

Purpose

To support the deployment and sustenance of Total Quality Management (TQM) initiatives across the organization by facilitating continuous improvement projects, process excellence initiatives, quality culture development, and implementation of TQM, Lean, and Six Sigma practices. The role contributes to enhancing operational efficiency, customer satisfaction, and business performance through data-driven improvement initiatives.

Key Roles & Responsibilities

• Drive organization-wide TQM strategy aligned with business objectives.
• Lead deployment of TQM, Lean, Six Sigma, and Daily Work Management (DWM) initiatives across plants and functions.
• Develop, review, and institutionalize DTQMP (Department Total Quality Management Plans) to ensure effective quality deployment.
• Drive continuous improvement projects focused on quality, productivity, cost, and customer satisfaction.
• Establish performance monitoring systems through KPIs, dashboards, audits, and maturity assessments.
• Conduct TQM training, coaching, and capability-building programs across the organization.
• Promote employee involvement, quality culture, benchmarking, and participation in business excellence awards.

Key Performance Indicators

• Improvement in quality and customer performance metrics
• Impact of continuous improvement projects delivered
• Cost savings and productivity enhancement achieved
• TQM maturity assessment scores
• Training effectiveness and capability development metrics
• Audit compliance and quality system adherence

Qualification

• Bachelor's Degree in Engineering (Mechanical / Production / Industrial or equivalent).
• MBA (Operations / Quality / General Management preferred).
• Six Sigma Green Belt / Black Belt certification preferred.
• Exposure to TPM, Lean Manufacturing, Business Excellence, and DWM frameworks.
• 5-8 years of experience in TQM, Quality, Business Excellence, or Continuous Improvement roles.
• Experience in driving cross-functional initiatives, DTQMP deployment, and organizational capability building.

Competencies

Functional Competencies

• Strong knowledge of TQM, Lean, Six Sigma, and Daily Work Management (DWM).
• Expertise in DTQMP preparation, deployment, and review processes.
• Proficiency in statistical tools, data analysis, and structured problem-solving techniques (RCA, 7 QC Tools,, etc.).
• Process improvement, auditing, benchmarking, and performance management.
• Training, facilitation, stakeholder management, and change management skills.

Behavioral Competencies

• Thinks Technology: Applies technology intelligently to drive efficiency and tech‑first solutions.
• Enables Transformation & Change: Leads and inspires transformation while managing change with resilience.
• Nurtures People & Performance: Develops people, builds a learning culture, and enables high performance.
• Build Partnership: Collaborates, leverages networks, resolves conflict, and influences outcomes.
• Lead Business for Tomorrow: Demonstrates strategic foresight and applies business acumen for future readiness
• Entrepreneurial Ability: Acts with ownership, takes calculated risks, and drives innovation
• Executes to Deliver Impact: Delivers high‑quality outcomes with agility and accountability.
• Serves the Customer Proactively:Anticipates customer needs and creates superior customer value.