Assistant Manager

Core Responsibilities

The incumbent shall be responsible for:

• Administration, configuration, and maintenance of the Microsoft 365 enterprise environment, including Exchange Online, SharePoint Online, Microsoft Teams, and Microsoft Entra ID (Azure AD).
• Managing user identities, authentication, licenses, Role-Based Access Control (RBAC), Single Sign-On (SSO), and Multi-Factor Authentication (MFA).
• Administration and management of Microsoft Intune for endpoint management, device security, application deployment, and compliance.
• Implementing and monitoring Microsoft 365 security, data protection, compliance, and governance policies, including Microsoft Defender security solutions.
• Configuring, integrating, and troubleshooting Microsoft 365 services with Active Directory and other enterprise applications.
• Monitoring Microsoft 365 service health, availability, and performance, and coordinating with Microsoft Support for issue resolution and service improvements.
• Automating routine administrative activities using PowerShell and Microsoft Graph to improve operational efficiency.
• Preparing technical documentation, Standard Operating Procedures (SOPs), backup and disaster recovery plans, and ensuring business continuity for Microsoft 365 services.
• Providing technical support, user administration, and end-user guidance for Microsoft 365 collaboration services.
• Supporting implementation of new Microsoft cloud services, security enhancements, and digital workplace initiatives as per organizational requirements.
• Performing any other Microsoft 365 and enterprise collaboration-related duties assigned by management.

Educational Qualification

Essential:

• B.E./B.Tech./M.Sc. in Computer Engineering, Information Technology, Computer Science, Electronics & Communication, or MCA.

Professional Certification

Any one of the following:

• Microsoft Certified: Administrator Expert
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Security Certifications