Assistant Manager

Job Description Assistant Manager Facility

Company : Marathon Group

Position: Assistant Manager – Facility
Location: Bhandup, Mumbai
Department: Facility Management
Qualification: B.E. / B.Tech. in Mechanical or Electrical Engineering
Experience: 4–5 years

Projects : High Rise Residential

Key Responsibilities

• Oversee and manage contracts and service providers for parking, cleaning, catering, clubhouse, technology, and other facility services.
• Manage the property management office and oversee day-to-day operations of the property.
• Supervise multidisciplinary facility teams and ensure smooth day-to-day maintenance operations.
• Ensure essential building facilities such as water supply, heating, HVAC, electrical systems, and other utilities are properly maintained.
• Track AMC, warranty, and defect-liability periods for HVAC, BMS, CCTV, fire-fighting systems, and other critical building services.
• Monitor maintenance calls and ensure timely resolution of facility-related issues.
• Manage critical relationships with residents, clients, contractors, and key vendors.
• Coordinate maintenance activities with external contractors and empanelled service providers.
• Coordinate and ensure an effective and smooth fit-out process for apartments and other areas.
• Ensure compliance with applicable health, safety, statutory, and regulatory requirements.
• Conduct regular facility update meetings and review the performance of facility services and vendors.
• Review and renew facility management contracts and ensure timely documentation.
• Attend to complaints and concerns raised by residents/members and ensure appropriate resolution.
• Liaise with clients and residents to develop and maintain positive relationships.
• Monitor the concept and implementation of the helpdesk system and ensure effective complaint tracking.
• Take responsibility for overall facility administration and documentation.
• Prepare and submit Daily Management Reports (DMR), Weekly Management Reports (WMR), Monthly Management Reports (MMR), DFC reports, and Minutes of Meeting (MOM).
• Maintain proper records of maintenance activities, complaints, meetings, contracts, and other facility-related documentation.
• Take complete responsibility for snagging and de-snagging of apartments, common areas, amenities, and other facilities during the handover from the project team.
• Manage snagging and de-snagging of the tower parking system.
• Coordinate snagging and de-snagging of MEP and other critical systems, including lifts, FAS, FFS, STP, WTP, solar systems, CCTV, and related systems for new projects.
• Review project drawings and ensure that execution is carried out as per approved drawings and specifications.
• Coordinate building operations with the Property Management team and other empanelled vendors.
• Manage society-related activities, including handover meetings with society committees, preparation of MOMs, follow-ups, and maintaining relevant documentation.
• Ensure all maintenance-related queries and complaints are acknowledged and responded to appropriately, with clear and timely communication to residents/customers.
• Ensure complaints are resolved within 48 hours wherever the resolution is within the facility team's scope and coordinate with the project team for issues requiring their intervention.
• Take end-to-end responsibility for the facility management of the assigned property.
• Ensure smooth coordination between the project team, property management team, vendors, residents, and other stakeholders.
• Monitor service quality, vendor performance, and adherence to agreed SLAs.
• Ensure the property is maintained to the required operational, safety, quality, and customer-service standards.

Key Competencies

• Strong knowledge of facility and property management.
• Good understanding of MEP systems and building services.
• Knowledge of HVAC, BMS, CCTV, fire-fighting systems, lifts, STP, WTP, solar systems, and other building services.
• Strong vendor and contractor management skills.
• Excellent communication and interpersonal skills.
• Good problem-solving and coordination abilities.