Assistant Manager

Niva Bupa Health Insurance Company Limited

Job Details

• Position: Deputy Manager- Partner Servicing
• Location: Mumbai
• Department: Customer Service
• Function: Partner Servicing
• Reporting to: Senior Manager - Client Servicing

Job Summary

The job holder would be responsible for:

• Monitoring servicing for B2B Customers
• Closely interacting with B2B Customers, partners and business team.
• Closely working with the operations and claims to ensure the customer requirement is timely taken care
• Travel at client locations- South zone

Key Responsibilities

• Monitoring of daily servicing requests, responses and endorsement.
• Identifying loopholes and taking corrective actions to meet customer demands
• Visiting the B2B- customers on fortnight basis to strengthen relationships
• Structuring the Group service model according to the customer expectations and feedback, ensuring the commitments are met.
• Enhancing portal utilization for Partner for effective policy servicing.
• Conducting regular governance call and onsite meetings with B2B- B2B2C customers, partners Sales to handle concerns and orient the process close gaps.
• Preparation of Business Requirement document/Change Request with help of operations and change delivery group for system development as per business needs.
• Aggressive follow up with the cross functional team for quick resolution
• End to end resolution of customer concerns

Key Measures of Performance

• Meeting Service levels Agreement.
• B2B- customer / partner satisfaction.
• Governance Calls
• Process Alignment

Key Relationships (Internal / External)

Internal

• New Business, claims, B2B teams
• All service department based out of National Operating Centre, Branches
• Sales Marketing Team
• Information Technology
• Central Finance Team

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.