Assistant Manager

Key Roles Responsibilities: 

• To manage a team of telesales advisors
• To ensure targets are met on a monthly basis ? through inbound and outbound sales 
• To be responsible for the management of direct reports, one to one reviews and
  performance reviews.
  ? Driving per advisor productivity and sales quality across outlined parameter
• Key Roles Responsibilities:
• Be in charge of running and managing the team daily
• Understand all organizations products, services, procedures and guidelines and communicate same
  to all team members.
• Monitor calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new team
  members 
• Submit regular reports to management and seek new ideas and strategies to improve team
  performance
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards?
  ? Coaching, inspiring and motivating a sales team.
• A good understanding of the market dynamics in the respective sector.
• Coordinate with different departments to ensure Issuance of Policies
• Ensure self-target are also met (*Applicable for ARM) 

 Key Requirements ? Education Certificates 

• Min 3-6 years? Experience as a Team Leader on papers with experience of Health or Motor insurance domain) 
• Drive productivity per advisor
• Attrition for the team
• Improving leads conversion
• Employee motivation engagement
• Control the Loss ratio for the team by ensuring product mix in line to Organization objectives
• Driving sales quality through controlling policy cancellations/ endorsements  

Key Requirements ? Education Certificates  

• Min 3-6 years? Experience as a Team Leader on papers with experience of Health or Motor insurance
  domain)
• Drive productivity per advisor
• Attrition for the team
• Improving leads conversion 
• Employee motivation engagement
• Control the Loss ratio for the team by ensuring product mix in line to Organization objectives 
• Driving sales quality through controlling policy cancellations/ endorsements  

Key Requirements - Experience Skills

• High analytical proficiency Outbound Telesales Team handling experience
• Pro-active approach in issue resolution
• Good communication and Presentation skills 
• Large BPO/ Telesales set up experience will be preferred
• Leading Change Strategic Thinking  

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