Assistant Manager

Job Summary

Assistant Manager Jobs in Mumbai | BPO Leadership Role Assistant Manager - Insurance Operations Partner Management - Mumbai, India

Are you looking for Assistant Manager jobs in Mumbai, insurance operations jobs in Mumbai, operations manager jobs, insurance servicing jobs, or partner management careers in the insurance industry Fusion CX is hiring an Assistant Manager - Insurance Operations Partner Management to support policy servicing, insurer partnerships, operational excellence, and business performance management.

This opportunity is ideal for professionals with experience in insurance operations, policy administration, claims support, partner management, and business performance analysis. If you enjoy driving operational efficiency, improving customer experience, managing stakeholder relationships, and delivering business insights that influence decision-making, this role offers an exciting opportunity for career growth.

About the Role

As an Assistant Manager - Insurance Operations Partner Management, you will be responsible for overseeing policy servicing operations, managing insurer and broker relationships, monitoring operational performance, and driving process improvements. You will work closely with underwriting, claims, operations, and partner teams to ensure seamless execution while supporting business growth and customer satisfaction.

This role requires strong operational expertise, analytical capabilities, stakeholder management skills, and a customer-centric approach.

Key Responsibilities

Insurance Operations Management

• Ensure timely policy issuance, endorsements, renewals, and cancellations.
• Monitor operational KPIs and service-level agreements (SLAs).
• Drive process improvements to enhance customer experience and operational efficiency.
• Resolve escalations related to policy servicing and claims support.
• Ensure smooth execution of operational processes and service commitments.

Partner Stakeholder Management

• Manage relationships with insurance companies and broker partners.
• Coordinate with underwriting, claims, and operations teams for seamless execution.
• Negotiate commercial terms and support initiatives to improve partner performance.
• Conduct regular business reviews with insurer and partner stakeholders.
• Build strong working relationships across internal and external teams.

Business Performance Analytics

• Prepare business performance reports and operational dashboards.
• Analyze sales trends, conversion metrics, claim ratios, and profitability indicators.
• Monitor business performance against established targets and KPIs.
• Provide actionable insights and recommendations to management for informed decision-making.
• Support strategic planning through data-driven analysis and reporting.

Education

• Graduation in any discipline.

Experience

• Experience in insurance operations, policy servicing, claims support, partner management, customer service operations, or related domains preferred.
• Experience working with insurers, brokers, underwriting teams, or claims operations is advantageous.
• Exposure to operational reporting, KPI management, and business analytics preferred.

Skills Competencies

• Strong understanding of insurance operations and policy servicing processes.
• Excellent stakeholder and relationship management skills.
• Strong analytical and problem-solving abilities.
• Ability to interpret business data and identify operational improvement opportunities.
• Strong communication and negotiation skills.
• Customer-focused mindset with attention to service quality.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong decision-making and escalation management capabilities.

Technical Skills

• Proficiency in Microsoft Excel and reporting tools.
• Experience preparing dashboards, business reports, and performance analyses.
• Strong data interpretation and presentation skills.

Work Details

• Location: Mumbai
• Work Mode: Work From Office (WFO)
• Immediate Joiners Preferred

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