Assistant Manager

Overall Outlet Management

• Take complete ownership of the assigned outlet and its day-to-day functioning.
• Independently manage the outlet in line with company policies, SOPs, and business objectives.
• Ensure the outlet operates smoothly, efficiently, and profitably.
• Maintain high standards of cleanliness, hygiene, safety, customer service, and operational discipline.
• Act as the primary point of contact for outlet-related operational matters.
• Coordinate with the central/head office teams for operational, administrative, and business requirements.

2. Sales & Revenue Management

• Take ownership of the outlet's daily, weekly, and monthly sales targets.
• Drive revenue growth through effective sales planning and execution.
• Monitor sales performance, customer footfall, average transaction value, repeat customers, and conversion.
• Identify opportunities to increase revenue through upselling, cross-selling, memberships, packages, products, and services.
• Prepare and review daily sales reports and take corrective action when targets are not being achieved.
• Develop local initiatives to improve customer acquisition and repeat business.

3. Profit & Loss Management

• Take responsibility for the outlet's Profit & Loss (P&L) performance.
• Monitor revenue, operating expenses, gross margins, discounts, wastage, and other controllable costs.
• Identify areas of unnecessary expenditure and implement cost-control measures.
• Maintain a healthy balance between customer service, revenue generation, and profitability.
• Review outlet financial performance regularly and take action to improve margins.
• Ensure all financial transactions and outlet records are accurate and properly maintained.

4. Operations Management

• Ensure smooth execution of all outlet processes and daily activities.
• Implement and maintain company SOPs, operational standards, checklists, and service protocols.
• Monitor opening and closing procedures.
• Ensure proper cash handling, billing, POS operations, deposits, and reconciliation.
• Monitor inventory levels, stock movement, expiry, wastage, and replenishment.
• Coordinate with vendors and internal teams to ensure uninterrupted outlet operations.
• Identify operational bottlenecks and implement solutions.

5. Customer Experience & Query Resolution

• Take ownership of customer queries, complaints, feedback, and escalations.
• Resolve customer issues professionally, promptly, and fairly.
• Maintain strong relationships with existing customers and encourage repeat visits.
• Monitor customer satisfaction and identify opportunities to improve the overall experience.
• Ensure every customer receives consistent, professional, and empathetic service.
• Handle difficult or sensitive customer situations while protecting the company's interests.

6. Team Management

• Supervise, guide, and motivate the outlet team.
• Allocate daily responsibilities and shifts effectively.
• Monitor attendance, punctuality, grooming, discipline, and productivity.
• Train team members on SOPs, customer service, sales, safety, and outlet processes.
• Conduct regular performance reviews and provide feedback.
• Ensure adequate staffing during peak hours and maintain operational continuity.
• Build a positive, accountable, and customer-focused outlet culture.

7. Inventory & Asset Management

• Maintain optimum inventory levels based on outlet requirements and sales patterns.
• Monitor stock receipts, consumption, transfers, returns, wastage, and expiry.
• Ensure proper storage and handling of products and supplies.
• Conduct regular physical stock checks and reconcile discrepancies.
• Minimize stock loss, damage, pilferage, and unnecessary wastage.
• Ensure all outlet equipment, furniture, systems, and other assets are properly maintained.

8. Compliance, Hygiene & Safety

• Ensure strict adherence to company policies and applicable industry standards.
• Maintain high standards of cleanliness, hygiene, sanitation, and workplace safety.
• Ensure all mandatory licenses, records, registers, and documentation are maintained as required.
• Report incidents, operational risks, or compliance issues promptly.
• Ensure staff follow appropriate safety and hygiene procedures.

9. Reporting & MIS

• Prepare and submit daily, weekly, and monthly outlet reports.
• Track sales, revenue, expenses, P&L, inventory, customer feedback, and team performance.
• Monitor key outlet KPIs and highlight deviations to management.
• Provide actionable insights and recommendations to improve outlet performance.
• Maintain accurate operational and financial records.

10. Local Business Development

• Identify opportunities to increase the outlet's customer base and revenue.
• Develop relationships with local customers, communities, businesses, and relevant partners.
• Support local marketing and promotional activities.
• Encourage customer retention, referrals, memberships, and repeat purchases.
• Monitor local competition and provide relevant market feedback to management.

Required Experience

Mandatory Experience

• 35 years of relevant experience, preferably with at least 1–2 years of independently managing an individual outlet/unit.
• Candidates must demonstrate experience in taking ownership of an outlet's complete operations rather than only managing a specific function.
• Strong experience in sales, operations, customer service, team management, and revenue responsibility.
• Prior exposure to P&L, expense control, cash management, inventory, and outlet-level financial performance is essential.

Preferred Industries

Candidates from the following industries are strongly preferred:

• Hospital / Healthcare
• Veterinary Hospital / Veterinary Clinic
• Pet Care / Pet Retail / Pet Services
• Salon / Beauty & Wellness
• Pharmacy
• QSR / Restaurant / Food & Beverage
• Retail Healthcare