Assistant Manager WFM - Mohali

Hi,

FYI JD.

Job Title: WFM AM Planner/Scheduler and Reporting

Grade : III

Location: Mohali/Work from Office

Department: WFM

Salary: Market standards, based on current CTC

Reports To: WFM Manager

Job Summary: The WFM Assistant Manager – RTA & Reporting oversees the Workforce Management team, ensuring effective RTQM and reporting to optimize workforce efficiency and meet operational goals. This role combines leadership with hands-on involvement in performance management and generating reports that inform strategic decisions. The Assistant Manager will be responsible for managing a team of WFM professionals, driving process improvements, and maintaining high service levels.

Key Responsibilities:

1. Team Leadership and Management:

Lead, mentor, and develop a team of WFM planners and schedulers.

Conduct regular performance reviews and provide feedback to team members.

Coordinate team activities and ensure alignment with organizational goals.

2. Forecasting and Planning:

Oversee the forecasting process to predict staffing needs based on historical data and business trends.

Develop and implement workforce plans to align with business objectives and operational requirements.

3. Scheduling:

Supervise the creation and maintenance of employee schedules to ensure optimal coverage.

Address scheduling conflicts and make adjustments in response to real-time changes in demand or staffing.

4. Reporting and Analysis:

Generate and analyze reports on workforce performance, adherence, and other key metrics.

Present insights and recommendations to senior management to support decision-making and strategic planning.

5. Process Improvement:

Identify areas for improvement in workforce management processes and implement best practices.

Drive initiatives to enhance scheduling efficiency, accuracy, and overall team productivity.

6. Collaboration and Communication:

Work closely with other departments to understand their staffing needs and ensure effective coordination.

Communicate scheduling changes, updates, and key information to relevant stakeholders.