Assistant Manager-US mortgage Trainer

Overview

About the Role

We are looking for an experienced Assistant Manager – Training (US Mortgage) to lead and scale training initiatives for our US mortgage operations. This role will be responsible for end ‑ to ‑ end ownership of mortgage training programs , including onboarding, upskilling, refresher training, and performance enablement across teams.

The ideal candidate brings strong domain knowledge in US mortgage processes , exceptional training planning & delivery skills , and the ability to lead trainers, standardize content, and drive measurable performance outcomes in a fast ‑ growing environment.

Responsibilities

Training Strategy & Execution

• Design, implement, and continuously improve US Mortgage training programs aligned with business goals.
• Own new ‑ hire onboarding , refresher training, and ongoing skill development.
• Standardize training frameworks, curricula, SOPs, and assessments across mortgage processes.
  
  

US Mortgage Domain Ownership

• Deliver and govern training across US mortgage lifecycle, including (but not limited to):
• Loan Origination & Processing
• Underwriting concepts
• Closing & Post ‑ Closing
• Mortgage Payoff, Title, HOA, Municipal Liens, and related operational workflows
• Ensure training content remains regulatory ‑ compliant and aligned with US industry standards.
  
  

Stakeholder & Business Alignment

• Partner with Operations, Quality, and Leadership teams to identify skill gaps and training needs.
• Translate business requirements into effective training interventions.
• Act as a trusted advisor on training effectiveness and workforce readiness.
  
  

Training Metrics & Effectiveness

• Define and track training KPIs (certification scores, nesting success, productivity ramp ‑ up, error reduction).
• Analyze training impact and drive data ‑ backed improvements.
• Support audits and quality reviews related to training compliance.
  
  

Learning Tools & Content Management

• Oversee training documentation, knowledge repositories, and LMS usage (if applicable).
• Leverage virtual training tools to deliver engaging and scalable learning experiences.
• Continuously improve content using feedback, performance data, and industry best practices.
  
  

Qualifications

• 8+ years of experience in training roles, with at least 3–4 years in a managerial training capacity .
• Strong US Mortgage domain expertise (mandatory).
• Proven experience in training delivery, curriculum design, and trainer enablement .
• Excellent presentation, facilitation, and communication skills.
• Solid understanding of adult learning principles, ADDIE model, and performance based learning .
• Proficiency in MS Office tools for preparing reports, dashboards, and conducting data analysis.
• Experience conducting virtual training for US ‑ aligned teams .
• US shift( 9:00 PM IST - 6:00 AM IST) .
  
  

Preferred Qualifications

• Prior experience in mortgage operations, title services, or real estate services .
• Exposure to LMS platforms, e ‑ learning tools, and digital training formats .
• Certifications in Training, Instructional Design, or L&D (added advantage).
• Experience in scaling training for high ‑ volume operations .