Assistant Manager - US Mortgage Process
TP · Mumbai · onsite · Posted 63d ago
About a minute. You'll make an account on the way through.
About this role
Assistant Manager - US Mortgage Process
Location: Malad, Mumbai
Employment Type: Full-Time
Shift: 24/7 Rotational Shifts (Including Night Shifts)
Experience: 5-10 Years
Industry: BPO / KPO / Mortgage Services / Financial Services
Job Summary
We are looking for an experienced Assistant Manager - US Mortgage Process to lead and manage mortgage operations teams, ensuring high-quality service delivery, process efficiency, and compliance with client requirements. The ideal candidate should possess strong people management skills, in-depth knowledge of the US mortgage lifecycle, and experience handling operational metrics in a dynamic environment.
Key Responsibilities
- Manage day-to-day operations of the US Mortgage process.
- Lead, mentor, and develop a team of Team Leaders and Process Associates.
- Monitor productivity, quality, accuracy, and turnaround time (TAT) to ensure SLA adherence.
- Drive operational excellence through process improvements and automation initiatives.
- Analyze performance metrics and prepare MIS reports for stakeholders and leadership.
- Conduct regular performance reviews, coaching sessions, and skip-level meetings.
- Ensure compliance with client guidelines, regulatory requirements, and internal policies.
- Manage escalations and provide timely resolutions to client and operational issues.
- Collaborate with cross-functional teams to achieve business objectives.
- Support resource planning, workforce management, and capacity forecasting.
- Drive employee engagement initiatives and retention strategies.
Preferred Mortgage Process Knowledge
Experience in one or more of the following mortgage functions:
- Loan Origination
- Loan Processing
- Underwriting Support
- Closing & Post-Closing
- Title & Settlement
- Mortgage Servicing
- Default & Foreclosure Operations
- Quality Control (QC)
- Mortgage Documentation Review
Required Qualifications
- Bachelor's Degree in any discipline.
- MBA or Postgraduate qualification preferred.
- 5-10 years of experience in US Mortgage Operations.
- Minimum 2 years of experience in a Team Lead/Assistant Manager role.
- Strong understanding of mortgage lifecycle and US mortgage regulations.
- Experience managing large teams and client-facing operations.
Key Skills
- US Mortgage Operations
- Team Management
- Stakeholder Management
- SLA & KPI Management
- Performance Management
- Mortgage Servicing
- Loan Origination
- Quality Management
- MIS Reporting
- Process Improvement
- Client Management
- Root Cause Analysis
Desired Candidate Profile
- Strong leadership and decision-making skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, target-driven environment.
- Data-driven mindset with strong analytical abilities.
- Flexible to work in a 24/7 rotational shift environment.
- Proven track record of driving operational excellence and team performance.
Interested candidates can apply with their updated resume
Contact Neetu - [phone removed]
Mail - [email removed]
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