Assistant Manager - (Upselling and Collection)

WERE HIRING | ASSISTANT MANAGER UPSELLING & DEBT COLLECTION

Lead the Team. Drive Revenue. Build Success.

LifeCell International Pvt. Ltd. is looking for a dynamic, target-driven, and people-focused Assistant Manager – Upselling & Debt Collection to lead our telesales team. If you have strong leadership skills, excellent communication, and a proven track record in sales, upselling, collections, or telecalling operations, this opportunity is for you!

ROLE OVERVIEW

As an Assistant Manager – Upselling & Debt Collection, you will be responsible for leading the telesales team, driving revenue and collection targets, improving team productivity, and ensuring an excellent customer experience.

KEY RESPONSIBILITIES

• Lead, supervise, coach, and motivate the telesales team to achieve monthly sales and collection targets.
• Drive upselling and cross-selling strategies to maximize revenue opportunities.
• Improve debt recovery and collection efficiency through effective follow-up strategies.
• Track and analyze daily, weekly, and monthly KPIs, conversion rates, revenue, call quality, and collection performance.
• Develop performance improvement plans and action strategies to achieve team targets.
• Conduct regular training, coaching, feedback, and performance reviews.
• Handle customer escalations, grievances, and high-value cases professionally.
• Ensure adherence to company policies, processes, and collection guidelines.
• Prepare and present MIS reports, dashboards, and performance analysis to management.
• Collaborate with Marketing, Product, and Operations teams to improve campaigns and customer engagement.
• Identify process gaps and implement initiatives to improve team productivity and operational efficiency.

Preferred Candidate Profile

We’re looking for someone who is:

• Experienced in Telesales / Telecalling / Upselling / Debt Collection / Customer Retention.
• Strong in team leadership and people management.
• Excellent in English communication – both verbal and written.
• Highly target-oriented with strong negotiation and persuasion skills.
• Able to work in a fast-paced, target-driven environment.
• Proficient in MS Excel, MIS reporting, and performance dashboards.
• Capable of handling pressure, escalations, and challenging customer situations.
• Willing to work on the last Sunday of every month (Compensatory Off provided).

WORK DETAILS

Work Hours: 10:00 AM – 7:00 PM
Work Location: Kelambakkam, Chennai
Last Sunday: Mandatory working | Compensatory Off provided

EMPLOYEE FACILITIES

Affordable Meal Plan

500/month – Breakfast + Lunch + Dinner

Accommodation Available

No Security Deposit Required

• AC Room: 2,500/month
• Non-AC Room: 2,000/month

HOW TO APPLY

HR Contact: Siva Prasad
Call / WhatsApp: [phone removed]
Contact Time: 10:30 AM – 5:30 PM
Email: [email removed]

OFFICE LOCATION

LifeCell International Pvt. Ltd.
No. 26, Kelambakkam–Vandalur Road, Main Road,
Keelakottiyur, Tamil Nadu – 600127
Landmark: Opposite VIT College

READY TO TAKE THE NEXT STEP?

Join LifeCell and take your leadership career to the next level!

Apply today and become a part of our growing team.
Feel free to share this opportunity with your network!