Assistant Manager, Trustee Billing and Reporting

Job Description
- Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing
Analysts, ensuring milestone-based billing is completed accurately and within
established SLAs.
- Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable
services are invoiced timely, accurately, and in accordance with the specific customer
requirements and contractual billing timelines.
- Ensure transferred loans and servicing portfolios are promptly identified as soon as
reported to the billing team and that all billable activities are tracked, and invoiced to
the appropriate servicer, preventing revenue leakage.
- Monitor billing performance, workflow volumes, aged unbilled balances, and
operational bottlenecks, implementing corrective actions to ensure timely billing
execution.
- Drive SLA adherence through regular performance monitoring, reporting, coaching, and
escalation management while maintaining a high-performing and motivated team.
- Provide regular SLA reporting, operational updates, risk assessments, and performance
metrics to the Senior Manager, Billing Operations.
- Prepare and review weekly and month-end revenue reporting based on completed
milestones and services delivered to customers.
- Ensure revenue activity is accurately reported to the Accounting team within the
month-end close calendar, including Business Day 1 reporting requirements.
- Maintain complete visibility of recognized but unbilled revenue and ensure timely
invoicing once billing milestones are achieved.
- Prepare monthly revenue forecasts using actual results, trends, operational activity, and
pipeline information.
- Coordinate monthly revenue review meetings with the Corporate Controller to discuss
actual results, forecasts, variances, billing trends, and revenue risks.
- Prepare forecast packages and monthly revenue reporting for review by the Senior
Manager, Billing Operations, and business leadership.
- Perform variance analysis and provide concise commentary on business performance
and revenue trends.
- Support internal and external audits, SOX compliance activities, reconciliations, and
documentation requests.
- Drive process improvement, automation, and AI-enabled initiatives to improve billing
accuracy, operational efficiency, reporting quality, and scalability.
- Partner with Operations, Finance, Accounting, and client stakeholders to ensure high
levels of service delivery and customer satisfaction.
- Maintain strong internal controls, audit trails, approvals, and supporting documentation
for billing and revenue-related activities. Qualifications

Qualification:

The candidate should be a Graduate.
- Should have 7+ years of post-qualification work experience in a Title or Mortgage Industry
- Good interpersonal and leadership skills.
- Proactive, deadline-conscious and assertive
- Expertise in MS office and MS SQL
- Smart with good interpersonal and communication skills
- Should possess high energy level, be a self-starter, a good team player, self-motivated and driven to meet the ever-changing demands of a dynamic organization
- Solid conceptual, problem solving and analytical skills; readily willing to perform detailed analysis as needed.

Key Competencies
- Exceptional attention to detail and commitment to quality.
- Strong people leadership, coaching, and team development skills.
- Advanced Microsoft Excel and analytical capabilities.
- Ability to manage deadlines in a high-volume, SLA-driven environment.
- Strong accountability, ownership mindset, and pride in delivering accurate results.
- Excellent communication and stakeholder management skills.
- Continuous improvement mindset with focus on automation and AI adoption.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.