Assistant Manager (Travel)

Hiring Alert | Assistant Manager Operations | Travel Process | Mumbai

WNS (Part of Capgemini) is hiring experienced Travel Operations professionals for an exciting opportunity in Mumbai.

Location: Vikhroli (West), Mumbai

Position: Assistant Manager Operations

Employment Type: Full-time

Qualification: Graduate

Shift: Willingness to work in a 24x7 shift environment

Key Responsibilities & Skills

We are looking for candidates with strong experience in Corporate Travel Operations and expertise in:

Working knowledge of GDS Sabre and Amadeus

Experience with a Global Travel Management Company (TMC)

Strong understanding of corporate travel operations and complex ticketing

Hands-on experience in Air & Hotel fulfillment

Queue Management and BSP/ARC reconciliation

Strong proficiency in MS Excel, PowerPoint, and Google Sheets, including pivots, formulas, and dashboards

Ability to prepare and present Weekly Business Reviews (WBRs) to clients

Strong client-facing communication and stakeholder management skills

Experience managing SLAs, KPIs, quality, and compliance

Ability to conduct Root Cause Analysis (RCA) and drive corrective actions

Exposure to team handling, performance management, and cross-functional coordination

Preferred Qualifications

IATA Certification / Diploma in Travel preferred

Graduate in any discipline

About WNS

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries. With operations across 13 countries, 65 delivery centers, and more than 66,000 employees, WNS combines deep domain expertise, technology, analytics, and execution to deliver meaningful business outcomes.

Work Location:

Gate No. 2, Plant 5, Godrej & Boyce Complex, Pirojshanagar, LBS Marg, Vikhroli (West), Mumbai, India

Interested candidates with relevant Travel/TMC experience are encouraged to apply on https://smrtr.io/BD5kG

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