Assistant Manager- Transitions

Job Description

Role Overview:

We are looking for an experienced Assistant Transition Manager to lead and execute end-to-end service and project transitions, ensuring smooth knowledge transfer, minimal disruption, and successful handover into steady-state operations. The role requires strong planning, stakeholder management and governance skills to manage complex transitions from US to India.

Key Responsibilities:

• Plan, lead and execute end-to-end transitions for mid to large sized deals, ensuring smooth delivery and minimal service disruption.
• Define and agree on transition success criteria, outputs, and deliverables with onsite and internal stakeholders.
• Prepare and manage detailed transition plans and stream-specific activities (e.g., Knowledge Transfer plan, IT applications provisioning for new joiners, processes, reporting, current issues/RAID log).
• Lead and monitor Knowledge Transfer (KT) with SMEs, ensuring coverage of all relevant technical and process areas.
• Measure KT and other transition streams success, identifying and addressing gaps or risks proactively.
• Provide regular status updates and progress reports to all relevant stakeholders, including executives and onsite teams.
• Collaborate with internal delivery, operations, and onsite teams to drive execution.
• Ensure the appropriate documentation of processes transitioned in place, including providing a quality review of documentation (Process Maps and SOPs)
• Ensure successful delivery of transition outputs, including Transition Kick Off, Knowledge Transfer, Ramp Up & Go Lives, tollgates and the overall transition completion
• Identify and monitor transition risks and issues, propose and implement corrective actions
• Provide general transition management expertise and advice
• Conduct go/no-go assessments and facilitate successful service acceptance into steady-state operations.
• Capture and share lessons learned, contributing to the organizations transition to best practices and methodologies.

Key Skills:

• Excellent communication (verbal & written) and presentation skills.
• Strong stakeholder management (internal & external) and client-facing skills.
• Proficiency in risk management, decision-making, and judgment under pressure.
• Leadership and people management abilities to drive cross-functional collaboration.
• Strong quality compliance, governance, and reporting discipline.
• Ability to handle conflict resolution and escalation management effectively.

Requirements:

• 712 years of experience, with at least 5+ years in non-IT transition management.
• Proven success in leading mid-sized to large scale transitions from US and/or different countries to India.
• Hands-on experience in knowledge transfer planning, service migration and client onboarding.
• Should have strong critical-thinking capabilities to solve problems and think about wide-ranging issues and facilitate decisions