Assistant Manager - Transitions

Role
Overview:

We are
looking for an experienced Transition Manager to lead and execute end-to-end
service and project transitions, ensuring smooth knowledge transfer, minimal
disruption, and successful handover into steady-state operations. The role
requires strong planning, stakeholder management and governance skills to
manage complex transitions from US to India.

Key Responsibilities:

• Plan,
  lead and execute end-to-end transitions for mid to large sized deals,
  ensuring smooth delivery and minimal service disruption.


• Define
  and agree on transition success criteria, outputs, and deliverables with onsite
  and internal stakeholders.


• Prepare
  and manage detailed transition plans and stream-specific activities (e.g.,
  Knowledge Transfer plan, IT applications provisioning for new joiners,
  processes, reporting, current issues/RAID log).


• Lead
  and monitor Knowledge Transfer (KT) with SMEs, ensuring coverage of all
  relevant technical and process areas.


• Measure
  KT and other transition streams success, identifying and addressing gaps
  or risks proactively.


• Provide
  regular status updates and progress reports to all relevant stakeholders,
  including executives and onsite teams.


• Collaborate
  with internal delivery, operations, and onsite teams to drive execution.


• Ensure
  the appropriate documentation of processes transitioned in place,
  including providing a quality review of documentation (Process Maps and
  SOPs)


• Ensure
  successful delivery of transition outputs, including Transition Kick Off,
  Knowledge Transfer, Ramp Up Go Lives, tollgates and the overall
  transition completion


• Identify
  and monitor transition risks and issues, propose and implement corrective
  actions


• Provide
  general transition management expertise and advice


• Conduct
  go/no-go assessments and facilitate successful service acceptance into
  steady-state operations.


• Capture
  and share lessons learned, contributing to the organizations transition to
  best practices and methodologies.

Key Skills:

• Excellent
  communication (verbal written) and presentation skills.


• Strong
  stakeholder management (internal external) and client-facing skills.
  


• Proficiency
  in risk management, decision-making, and judgment under pressure.


• Leadership
  and people management abilities to drive cross-functional collaboration.


• Strong
  quality compliance, governance, and reporting discipline.


• Ability
  to handle conflict resolution and escalation management effectively.

Requirements:

• 12?15
  years of experience, with at least 5+ years in Non-IT transition
  management.


• Proven
  success in leading mid-sized to large scale transitions from US and/or
  different countries to India.


• Hands-on
  experience in knowledge transfer planning, service migration and client
  onboarding.


• Should
  have strong critical-thinking capabilities to solve problems and think
  about wide-ranging issues and facilitate decisions

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.