Assistant Manager- Training

Job Title: Assistant Manager Training

Industry: BPO

Roles & Responsibilities

* Lead and manage the training team for new hires and existing employees.

* Oversee NHT (New Hire Training), OJT (On-the-Job Training), and refresher training.

* Develop training modules, presentations, and learning materials as per process requirements.

* Monitor training effectiveness through assessments, evaluations, and performance reports.

* Coordinate with Operations, Quality, and HR teams to improve employee performance.

* Analyze training gaps and implement improvement plans to enhance productivity and quality.

* Track key training metrics, including pass percentage, certification rate, nesting performance, and training effectiveness.

* Conduct Train-the-Trainer sessions and coach trainers to improve delivery.

* Ensure timely completion of training batches and achievement of business targets.

Required Skills

* Excellent communication and presentation skills.

* Strong leadership, team management, and analytical skills.

* Experience in BPO training and process improvement.

* Proficiency in MS Excel, PowerPoint, and training MIS.

* Ability to manage multiple training batches and stakeholders.

* Immediate Joiner only apply

Budget upto 6LPA

Interested candidates can share your resume on [phone removed] - HR Sonam

Experience: Relevant experience in BPO training and team handling preferred.