Assistant Manager Training

We are looking for a dynamic and performance-driven Assistant Manager – Training to lead training initiatives for our B2B demand generation and inside-sales teams.

The role will be responsible for designing and delivering effective training programs that improve product knowledge, sales capability, communication skills, process adherence, lead quality and overall team performance.

The ideal candidate should have strong experience in training sales or BPO/inside-sales teams, excellent communication and presentation skills, and the ability to translate business requirements into practical, engaging learning programs.

Key Responsibilities

Training Delivery & Capability Building

• Plan and conduct new-joiner induction and process training for sales, lead generation and inside-sales teams.
• Conduct refresher, upskilling and performance-enhancement training programs.
• Deliver training on B2B lead generation, prospecting, qualification, customer engagement, objection handling and sales conversations.
• Train employees on campaign-specific processes, client requirements, products/services and communication standards.
• Conduct role plays, mock calls, assessments and practical learning sessions.

Training Needs & Performance Improvement

• Identify training gaps through performance data, quality reports, audits, feedback and interaction with Team Leaders/Managers.
• Develop targeted training interventions for employees and teams not meeting performance or quality expectations.
• Work closely with Operations and Quality teams to identify recurring performance gaps and implement corrective training.
• Track post-training performance and measure the effectiveness of training interventions.

Content & Learning Development

• Create and continuously improve training modules, presentations, trainer guides, assessments, call scripts and learning material.
• Keep training content aligned with changing client requirements, campaign objectives and business processes.
• Develop engaging and practical learning experiences rather than relying solely on classroom-based training.

Training Governance & Reporting

• Maintain training calendars, attendance, assessments, certification and training records.
• Monitor training effectiveness through key metrics such as assessment scores, nesting performance, productivity, quality and conversion.
• Prepare regular training reports and share actionable insights with management.
• Ensure adherence to defined training processes, documentation and compliance requirements.

Team & Stakeholder Management

• Work closely with Operations, Quality, HR and Team Leaders to ensure smooth onboarding and capability development.
• Support managers in creating individual development plans for employees.
• Coach and mentor trainers, where applicable, to ensure consistency in training delivery.
• Act as a bridge between business requirements and employee capability development.

Key Performance Indicators

• New-hire training completion and certification
• Training assessment scores
• New-hire productivity and nesting performance
• Improvement in quality and process adherence
• Reduction in repeat errors and performance gaps
• Training effectiveness and post-training performance
• Timely completion of training calendars and reports
• Stakeholder feedback

Candidate Profile

• 4–6 years of experience in Training & Development, preferably within B2B lead generation, inside sales, BPO, telesales or a similar sales-driven environment.
• Prior experience in training international/B2B sales or lead-generation teams will be preferred.
• Strong understanding of sales processes, lead qualification, customer engagement and objection handling.
• Excellent verbal and written English communication skills.
• Strong presentation, facilitation and interpersonal skills.
• Ability to engage and motivate young, target-driven teams.
• Strong analytical skills with the ability to use performance data to identify training needs.
• Good knowledge of MS Office/Google Workspace and presentation tools.
• Highly organised with strong ownership and attention to detail.
• Comfortable working in a fast-paced, metrics-driven environment.