Assistant Manager - Training | Travel Process | BPO

Job Description

We are looking for an experienced Training Assistant Manager for a leading Travel Process in the BPO/ITES industry. The ideal candidate should possess strong expertise in Global Distribution Systems (GDS), training management, stakeholder engagement, and team leadership.

The role involves managing training operations, enhancing learning effectiveness, mentoring trainers, and driving continuous performance improvement within a customer-centric environment.

Key Responsibilities

• Lead and manage a team of trainers to ensure effective learning delivery.
• Conduct new hire, process, product, and refresher training programs.
• Deliver and oversee training on travel reservations, ticketing, and GDS platforms.
• Collaborate with operations and business stakeholders to identify training needs.
• Monitor training effectiveness and drive continuous improvement initiatives.
• Create and maintain SOPs, training modules, knowledge repositories, and assessments.
• Coach and mentor trainers and frontline employees.
• Analyze training metrics and recommend performance improvement plans.

Candidate Requirements

• 4-8 years of experience in Training within the Travel BPO industry.
• Strong hands-on experience in Amadeus GDS (Mandatory).
• Knowledge of Sabre and Galileo GDS.
• Experience in managing and mentoring multiple trainers.
• Strong stakeholder and client-management skills.
• Excellent communication, presentation, coaching, and reporting skills.
• Ability to drive learning outcomes and performance improvement initiatives.

Preferred Skills

• Sabre GDS
• Galileo GDS
• Trainer Management
• Training Effectiveness
• SOP Development
• Stakeholder Management
• Client Interaction
• Knowledge Management
• Coaching & Mentoring
• BPO Training
• Process Training
• Refresher Training

Regards,

Charles Raj Vemu - HR

[email removed]