Assistant Manager - Training (Field Trainer)

Role & responsibilities

Training Department Set up

• Responsible for driving the company culture, brand values and maintaining high standards of product quality and customer centricity
• Conduct new hire induction and ensure enrolment and completion of role-based learning paths within specified timelines
• Track on-job learning and assessments of all the new staff joining the store
• Support in tracking the stores Customer Concerns and TAT

• Train and evaluate MITs - includes OJTs & Final Certification
• Identify and develop FOH / BOH Station Champions and drive in-store training through them
• Train and certify new store teams and ensure 100% trained staff before new store launch
• Train staff on new/ existing products, SOPs, marketing promotions with a focus on product quality and customer satisfaction
• Conduct monthly training audits along with the Store Incharge and report observations for corrective action planning
• Measure and report training effectiveness of all programs

Maintain and regularly update all training dashboards/ records along with restaurant training SPOC

• REV Audit Training Section
• Google Ratings
• Guest Ratings
• QA Team Audits

Training effectiveness

Preferred candidate profile

• Qualification IHM/Graduate, courses in training certification etc will be an advantage
• Experience – 3-5 years + experience in retail, FMCG, food service industry and similar organisations with large customer facing staff with training needs.

Soft Skills:

• Good Communication and presentation skills
• Should exude confidence and be great with people skills
• Disciplined
• Collaboration
• Team Player