Assistant Manager Trainer

Organic World is seeking an experienced and energetic Store Trainer/Retail Trainer to drive training and development initiatives across retail stores. The role is responsible for enhancing employee performance through structured training programs, ensuring excellent customer service standards, product knowledge, sales capabilities, and operational compliance across all stores.

Key Responsibilities:

Training & Development

• Design, deliver, and implement training programs for store staff, supervisors, and store managers.
• Conduct induction and onboarding programs for new employees.
• Facilitate classroom, in-store, and on-the-job training sessions.
• Develop training calendars and ensure timely execution across locations.

Product & Sales Training

• Train employees on Organic World's product categories, including organic groceries, fresh produce, health foods, and wellness products.
• Enhance product knowledge to improve customer recommendations and cross-selling opportunities.
• Conduct sales training to improve conversion rates, basket size, and customer engagement.

Customer Service Excellence

• Train teams on customer service standards and customer experience best practices.
• Conduct mystery audits and coaching sessions to identify improvement areas.
• Drive initiatives to improve customer satisfaction scores.

Store Operations Training

• Ensure employees are trained on SOPs, billing processes, inventory management, merchandising, and store hygiene standards.
• Train teams on loss prevention, stock management, and compliance requirements.
• Monitor adherence to operational standards through regular store visits.

Performance Coaching

• Identify skill gaps through training needs analysis.
• Provide continuous coaching and feedback to improve employee performance.
• Partner with Store Managers to create individual development plans.

Training Effectiveness & Reporting

• Track training attendance, completion rates, and effectiveness metrics.
• Prepare training reports, dashboards, and progress updates.
• Evaluate training outcomes and recommend improvements.

Required Qualifications

• Graduate/Postgraduate in Business, Retail Management, HR, or related field.
• 5+ years of experience in Retail Training, Store Training, Learning & Development, or Sales Training.
• Experience in supermarket, grocery, FMCG, retail chain, or food retail industry preferred.

Key Skills

• Retail Training & Facilitation
• Learning & Development
• Sales & Customer Service Training
• Product Knowledge Training
• Store Operations & SOPs
• Coaching & Mentoring
• Communication & Presentation Skills
• Stakeholder Management
• Training Needs Analysis
• MS Office and Learning Management Systems (LMS)

Preferred Competencies

• Strong understanding of retail operations and customer behavior.
• Ability to influence and engage large groups of employees.
• Excellent interpersonal and coaching skills.
• Willingness to travel across store locations as required.

KPIs

• Training completion rate.
• Employee productivity improvement.
• Customer satisfaction scores.
• Sales conversion and upselling performance.
• New hire onboarding effectiveness.
• SOP compliance and audit scores.

Experience Required: Minimum 5 years in Retail Training/Store Training.

• Industry Preference: Retail, Grocery, Supermarket, Organic Food Retail, FMCG.

Work location : Bangalore