{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Manager- Telesales","description":"

Job Title: Team Leader Telesales (B2C Sales)

Location: Chennai
Language: Tamil Mandatory
Working: Rotational Off

6 days working

Key Responsibilities:

Manage a team of 40–50 telesales agents
Drive B2C outbound sales performance and target achievement
Monitor team productivity, occupancy, and average talk time
Track and improve CSAT, AHT, SLA, and other operational metrics
Conduct team shrinkage planning and attrition analysis
Monitor leads allocation and agent-wise target achievement
Identify and coach underperforming agents
Prepare performance reports and MIS
Ensure process adherence and quality standards

Required Skills:

Strong knowledge of Call Center metrics (AHT, CSAT, SLA, Occupancy)
Experience in team management and performance coaching
Good analytical skills for attrition and shrinkage calculations
Excellent communication and leadership skills

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