Assistant Manager - TCS (Warranty)

JOB PURPOSE             Summarise in one statement why this job exists; and how it contributes to the overall mission/objective of the organisation.

To ensure Adherence of Nissan Warranty policy and procedure at NCS, RBU and Dealers. This job contributes towards TCS 2nd line of Defence in Warranty Reclaim warranty expense from suppliers-based liability ratio, by collecting concern parts from market and reviewing supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirements.

PRINCIPLE ACCOUNTABILITIES Adherence of Nissan Warranty policy and procedure Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) Support Dealer/vendor query on Warranty system, policy, and Procedure Content Management System (CMS) & Support Line Tool Specialist Market Governance Top "X” Co-ordination Claim Mask Creation EXPECTED END RESULTS MAJOR ACTIVITIES Approved/rejected 8D warranty parts analysis reports Claim Analysis & Supplier Chargeback Reporting Improve supplier chargeback recovery ratio

• Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
• Approve or reject report based on content of 8D WPAR vs Nissan standard
• Provide detailed response to supplier if report is to be rejected
• Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
• Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
• Study countermeasure details & history
• Benchmark best practices from NSC globally
• Reporting of warranty SCB KPI on monthly basis to management

MAJOR CHALLENGES Describe the major challenges you face in carrying out your job, and what you do in order to overcome them. Deep data analysis and standardization of supplier warranty claim data High dependency on excels sheets for analysis. Multiple systems knowledge and understanding KEY INTERACTIONS Internal External AMIEO TCS NML CC0 NMIPL ISIT team NSC, RBU, Dealers External Auditor DIMENSIONS Claim Analysis WPAR response time WPAR coding application Chargeback Ratio & Amount Recovery Query & claim validation:  approved / returned / rejected within 48 business hours Maintain % of validation rules at HQ and RBU level to ensure normal business operation NSC communication: content management system message to be validated and raised within fixed time following identification of issue High cost warranty claim items to be analyzed and escalated monthly with proposed countermeasure (e.g. pre-authorization rule, bulletin etc) Regular reports to be issued within 95% warranty claim allocation to responsible manufacturer/supplier within 24 hours EDUCATIONAL QUALIFICATIONS Diploma / BE - Mechanical, Automobile, or equivalent with 5-6 years of experience RELEVANT EXPERIENCE Hands on experience (+4 Yrs) supplier recovery Hands on experience in Parts Quality Assurance in OEM or Supplier Sound experience on Data Analytics and solution generation Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint, Should have good understanding on dealer/vendor warranty process PERSONAL CHARACTERISTICS & BEHAVIOURS Good communication skill Good know how of Microsoft office to prepare management presentations. Good interpersonal skills for interaction with various stake holders Good logical thinking Chennai India