Assistant Manager - TCS (Warranty)

Job Purpose

To ensure Adherence of Nissan Warranty policy and procedure at NCS, RBU and Dealers. This job contributes towards TCS 2nd line of Defence in Warranty

Reclaim warranty expense from suppliers-based liability ratio, by collecting concern parts from market and reviewing supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirements.

Principle Accountabilities

Adherence of Nissan Warranty policy and procedure

Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) Support Dealer/vendor query on Warranty system, policy, and Procedure Content Management System (CMS) & Support Line Tool Specialist Market Governance Top X Co-ordination Claim Mask Creation

EXPECTED END RESULTS

MAJOR ACTIVITIES

Approved/rejected 8D warranty parts analysis reports

Claim Analysis & Supplier Chargeback Reporting

Improve supplier chargeback recovery ratio

• Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
• Approve or reject report based on content of 8D WPAR vs Nissan standard
• Provide detailed response to supplier if report is to be rejected
• Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
• Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
• Study countermeasure details & history
• Benchmark best practices from NSC globally
• Reporting of warranty SCB KPI on monthly basis to management
  
  

MAJOR CHALLENGES

Describe the major challenges you face in carrying out your job, and what you do in order to overcome them.

• Deep data analysis and standardization of supplier warranty claim data
• High dependency on excels sheets for analysis.
• Multiple systems knowledge and understanding
  
  

KEY INTERACTIONS

Internal

External

• AMIEO TCS
• NML CC0
• NMIPL
• ISIT team
• NSC, RBU, Dealers
• External Auditor
  
  

DIMENSIONS

• Claim Analysis
• WPAR response time
• WPAR coding application
• Chargeback Ratio & Amount Recovery
• Query & claim validation: approved / returned / rejected within 48 business hours
• Maintain % of validation rules at HQ and RBU level to ensure normal business operation
• NSC communication: content management system message to be validated and raised within fixed time following identification of issue
• High cost warranty claim items to be analyzed and escalated monthly with proposed countermeasure (e.g. pre-authorization rule, bulletin etc)
• Regular reports to be issued within
• 95% warranty claim allocation to responsible manufacturer/supplier within 24 hours
  
  

Educational Qualifications

Diploma / BE - Mechanical, Automobile, or equivalent with 5-6 years of experience

Relevant Experience

Hands on experience (+4 Yrs) supplier recovery

Hands on experience in Parts Quality Assurance in OEM or Supplier

Sound experience on Data Analytics and solution generation

Must have advanced level skill on Microsoft Office - Excel, word, PowerPoint,

Should have good understanding on dealer/vendor warranty process

PERSONAL CHARACTERISTICS & BEHAVIOURS

Good communication skill

Good know how of Microsoft office to prepare management presentations.

Good interpersonal skills for interaction with various stake holders

Good logical thinking

Chennai India