CHENNAI · FULLTIME
Assistant Manager ,TCS - NMIPL
Nissan
Chennai · onsite · Posted 4d ago
Sourced from
Undisclosed4–5 yrsfulltimeChennai
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Section · 01
About this role
- Job Description
- Second level overseas Market support (line tickets) and Warranty Support Platform Mailbox response within targeted time.
- Dealer Query & claim analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) .
- Query & claim validation: approved / returned / rejected within shortest time.
- Claims on Paint & Corrosion queries assessed within targeted time.
- High-cost warranty claim items to be analysed and escalated monthly with proposed countermeasure (e.g. pre-authorisation rule, bulletin etc)
- Regular reports to be issued before agreed deadline
- Warranty claims allocation to responsible manufacturer/supplier
- New Model Operation Codes Validation & Setup in system.
- Reporting to local and regional level.
- Educational Qualification and experience:
- Diploma / BE - Mechanical, Automobile, or equivalent with 4-5 years of experience
- Min 3+ years of experience in Warranty Operations with good understanding on dealer warranty process.
- Sound experience on data analytics, solution generation and prepare management presentation.
- Must have advanced level skill on Microsoft office - Excel (including Pivot Tables and Macros)
- Competencies
- Customer-oriented
- Strong analysis skills
- Detail and action-oriented
- Self- management
- Good logical thinking.
- Good Communication skill with overseas dealers.
- Able to work under pressure and a sense of urgency Chennai India
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Section · 02
Skills
excelData AnalyticsMacrosmicrosoft officePivot Tables
Section · Company
About Nissan
Nissan
Automobile
14.0k+
employees
1933
93 years old
Yokohama-shi, Kanagawa
Japan
₹11.6L PA avg
Avg at Nissan
About
Nissan engages in automotive innovation and product development, striving to enhance vehicle technology and service offerings across global markets.
Industries
AutomobileManufacturing
Employee ratings
10 reviews
3.6/ 5
Culture
2.9
Career growth
2.4
Work-life
3.1
Employees rate it well for
Work-Life Balance37Overall Company36
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