Assistant Manager - Strategy & Process Excellence

Role & responsibilities

Sr. No.

Broad KRA's 

• 1 Mid ops management for all Brokers, Corporates and TPA's
• 2Supporting in Client /Broker onboarding Legal and compliance 
• 3Cross function coordination and collaboration for project executions 
• 4Review, negotiation and comprehensive revert to RFPs 
• 5Dashboard & Internal tracker management 
• 6Payment & outstanding management 
• 7Review, follow up and update- all pending tasks 
• 8Curating and sharing project wise SOPs 

Preferred candidate profile

• 1RFQ Response sharing - negotiation , coordination,formatting & sharing
• 2Legal document sign off - MSA/Addendum & SOW - Review coordination and Assessment 
• 3Product requirement finalization - coordination with Products team for queries, mapping and activation
• 4Product testing 
• 5Network Mapping - coordination witrh internal and external teams
• 6SOP Creation - Internal and external stakeholders - review and sign off
• 7Integration discussions  - client and internal  - coordination till testing and conclusion
• 8MIS /Reports - in vaious frequecies as requested by client 
• 9Customizing processing as poer cleint requirements and coordination for approvals and executions
• 10Data Format for Upload - external and internal stakholders 
• 11Telecalling arrangement - Calling Script, Training agents
• 12Internal OPS, CS Team orientation
• 13Coordination for networks and Ops process related requirements
• 14Coordination for SFTP access if required for employee data sharing of Reports sharing
• 15Organizational Health Records Dashboard Credentials
• 16Manual process management as required
• 17Periodic Governance Meetings  - virtual and physical
• 18Marketing Collaterals - overall coordination and execution
• 19Creation of FAQ's, User journeys,demo's 
• 20Payments - scrutinizing and raising invoices , taking approvals and follow ups for payments
• 21Publishing daily and monthly reports
• 22Data collation and publishing for reviews
• 23BID reviews - coordination and collation of queries/responses
• 24Acting as SPOC's for clients post service /RFP confirmation
• 25Product testing and sign off for all services
• 26Attending sessions as per client requests for supervision 
• 27Escalation Management
• 28RCA - review, draft and resolution