Assistant Manager - Spa
The Postcard Hotel · Delhi · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Role Overview:
The Assistant Manager – Spa will be responsible for the pre-opening setup and day-to-day operations of the spa, ensuring exceptional service and luxury standards. The role requires a strong hands-on understanding of spa therapies, along with the ability to hire, train and manage the spa team.
The candidate should be comfortable being both a leader and a hands-on therapist, personally delivering treatments whenever required, particularly during busy periods or for VIP/Super VIP guests.
Key Responsibilities:
- Lead the pre-opening setup of the spa, including SOPs, treatment menu, products, equipment and operational processes.
- Hire, train and manage spa therapists and support staff.
- Establish and maintain high standards of service, hygiene, grooming and guest experience.
- Deliver spa treatments personally when required, especially during peak days, high occupancy or VIP/Super VIP movements.
- Train therapists on treatment techniques, guest handling, service etiquette and luxury hospitality standards.
- Monitor treatment quality and ensure consistent adherence to spa SOPs.
- Manage daily spa operations, appointments, inventory and team schedules.
- Handle guest feedback and ensure timely service recovery.
- Work closely with the Resort/Hotel team to ensure a seamless and personalised guest experience.
- Continuously identify opportunities to improve the spa experience and revenue.
Candidate Profile:
- 4–7 years of experience in spa operations, preferably in a luxury hotel/resort.
- Strong hands-on experience in multiple spa therapies and treatments.
- Prior experience in pre-opening a spa/resort will be highly preferred.
- Proven ability to hire, train and lead spa therapists.
- Excellent understanding of luxury service standards and guest experience.
- Willingness to personally provide treatments when operationally required.
- Professional, well-groomed, service-oriented and passionate about wellness.
Education: Diploma/Certification in Spa Therapy, Beauty & Wellness, Hospitality or a related field.
This is an ideal opportunity for a hands-on spa professional who wants to take ownership of building and operating a luxury spa from the ground up.
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