Assistant Manager - Soft / Tech

The Facility Soft Services and Technology role is responsible for managing and coordinating non-structural facility services and technology systems that support day-to-day building operations and enhance occupant experience.

Key Responsibilities

Soft Services Management

• Oversee cleaning, janitorial, and waste management services to maintain facility cleanliness and hygiene standards
• Manage landscaping, grounds maintenance, and exterior aesthetics
• Coordinate pest control services and environmental health programs
• Supervise reception, concierge, and hospitality services
• Manage catering services, vending operations, and amenity spaces
• Oversee mail and courier services, including package handling and distribution

Technology Systems

• Manage building technology systems including access control, CCTV, and security platforms
• Oversee audiovisual equipment, conference room technology, and collaboration tools
• Coordinate workplace technology integrations (IoT sensors, occupancy tracking, environmental monitoring)
• Support Building Management Systems (BMS) and integrated workplace management systems (IWMS)
• Manage visitor management systems and workplace experience applications
• Coordinate technology upgrades, system migrations, and digital transformation initiatives

Vendor and Contract Management

• Select, contract, and manage soft services vendors and technology partners
• Monitor service level agreements (SLAs) and key performance indicators (KPIs)
• Conduct vendor performance reviews and implement continuous improvement programs
• Negotiate contracts and manage budgets for soft services and technology investments

Compliance and Standards

• Ensure compliance with health, safety, and environmental regulations
• Maintain quality standards across all soft service deliverables
• Implement and monitor infection control and hygiene protocols
• Ensure technology systems meet data security and privacy requirements

Stakeholder Management

• Collaborate with occupants, tenants, and building users to understand service requirements
• Respond to service requests and resolve complaints promptly
• Provide regular reporting on service performance and technology utilization
• Support workplace experience initiatives and occupant satisfaction programs

Qualifications

Required

• Bachelor's degree in Facility Management, Business Administration, Engineering, or related field
• 5+ years of experience in facility management with focus on soft services or technology
• Understanding of building systems, workplace technology, and service delivery models
• Strong vendor management and contract negotiation skills
• Proficiency with facility management software and workplace technology platforms

Preferred

• Professional certifications (FMP, CFM, SFP, or equivalent)
• Experience with smart building technologies and IoT applications
• Knowledge of sustainability practices and green building standards
• Project management experience

Core Competencies

• Service excellence and customer focus
• Technology aptitude and digital literacy
• Problem-solving and analytical thinking
• Communication and interpersonal skills
• Budget management and financial acumen
• Attention to detail and quality orientation