UDAIPUR · FULLTIME
Assistant Manager - Service
Normet
Udaipur · onsite · Posted 3d ago
Sourced from
Undisclosed5–10 yrsfulltimeUdaipur
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Section · 01
About this role
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.
Objective of the Role
The Assistant Manager - Service will act as the site service leader responsible for ensuring maximum equipment availability, safe maintenance practices, and efficient team performance. The role requires strong technical expertise in HEMM and mining equipment, effective leadership capabilities, and the ability to coordinate with customers and stakeholders in a demanding mining environment.
Job Responsibility / KRA
1. Technical Troubleshooting & Maintenance
- Lead hydraulic and electrical troubleshooting of HEMM and mining equipment.
- Ensure timely breakdown resolution to minimize equipment downtime.
2. Failure Analysis & Continuous Improvement
- Analyse equipment failure data to identify trends and recurring issues.
- Conduct root cause analysis (RCA) and implement corrective and preventive actions.
3. Safety, Risk & Compliance
- Identify hazards and perform risk assessments as per site requirements.
- Ensure strict adherence to SOPs, SMPs, and OEM safety standards with zero tolerance for safety violations.
4. Team & Resource Management
- Lead and manage a workforce of approximately 20 personnel and 10 HEMM units.
- Allocate manpower and equipment efficiently to meet operational targets.
5. Customer & Stakeholder Coordination
- Act as the primary interface with the customer during critical and high-pressure situations.
- Ensure professional communication and timely reporting to management and client representatives.
Competencies (which are required for performing the above tasks)
Technical Skills
- Strong knowledge of HEMM and mining equipment systems
- Hydraulic and electrical diagnostics
- Data analysis for equipment performance and failures
Behavioural & Leadership Skills
- Team leadership and people management
- Effective communication and coordination
- Decision-making under pressure
- Strong safety mindset and accountability for results
Abilities
- Identify and report risks proactively
- Evaluate alternatives and involve relevant stakeholders in decision-making
- Clearly define roles, responsibilities, and expectations within the team
Special Working Conditions: - If any- Hydraulic and electrical troubleshooting Knowledge and Exposure to underground or surface mining conditions as applicable
Main interactions of the role: - Site service team , Equipment fleet management , Customer representatives and internal management
Education Qualification: Diploma/Degree Engineering. Minimum 5-10 years of experience in HEMM and mining equipment service operations
Reporting Manager: (Omprakash Suryavanshi & Workshop Manager)
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Visit our career website for more information.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
People managementResource ManagementElectrical TroubleshootingDiagnosticsMiningProject Safetysafety standardsRoot Cause AnalysisconstructionChemicalsoperationsmaintenancedata analysiscomplianceFleet ManagementHEMM
Section · Company
About Normet
Normet
Industrial Machinery
1.5k+
employees
1962
64 years old
Espoo, Southern Finland
Finland
₹7.5L PA avg
Avg at Normet
About
Provides innovative technology for enhanced safety, efficiency, and sustainability in underground mining and tunnelling.
Industries
Industrial MachineryMetals & Mining
Employee ratings
10 reviews
3.9/ 5
Culture
3.6
Career growth
3.4
Work-life
4.5
Employees rate it well for
Work-Life Balance39Overall Company39
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