Assistant Manager - Service Support

Key Responsibilities:

• Responsible for overall region/area for customer satisfaction
• Handle corporate customer queries related to Acer products through phone, email, and chat
• Provide clear, accurate, and timely solutions to customer support issues
• Manage ASPs responsibly to handle customer issues and complaints, ensuring timely resolution
• Collaborate with the technical support and service teams to resolve more complex issues, ensuring customer satisfaction at all levels

Qualifications:

• Bachelor's in Computer Science or a related field
• Technical knowledge of IT hardware
• Previous experience in a customer service or support role, preferably in the IT hardware industry
• Strong communication skills, both verbal and written, with the ability to explain technical issues in a clear and simple manner
• Problem-solving skills with a customer-first mindset
• Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude