Assistant Manager - Service Support Management

Job Summary

Service Support Manager for GGB US Mid Market vertical; responsible for client service and managing customer support operations, ensuring high-quality service delivery and promoting customer satisfaction; collaborates with onshore branch staff and offshore service centers to optimize renewal activities and policy lifecycle support.

Responsibilities

• Act as the primary point of contact for the branch, providing comprehensive support
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer, CSM and sales team
• Support a team of 5-7 Client Service Managers at the branch
• Take Proactive measures to initiate pre and post-renewal activities promptly
• Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
• Handle queries effectively, aiming to minimize re-work at service center
• Collaborates with branch to identify time consuming activities that can be offshored to service center
• Foster and maintain a positive relationship with branch staff to enhance the overall customer experience

Requirements

• Minimum Required Degree: Bachelor's degree
• Preferred Degree: Bachelor's degree
• Certificate(s)/Special Training: Property and Casualty Insurance Certification (good to have)

Knowledge, Skills And Ability

• Excellent Written and Oral communication skills
• Very good Interpersonal skills
• Proactive Ownership and Accountability
• Logical thinking and decision making
• Flexible to work in Night Shift (US Coverage) - 8pm IST to 5am IST

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.