Assistant Manager - Service Quality

Job Responsibilities

• Professionals who provide organizations with guidance on financial accuracy, internal controls and regulatory compliance.
• They examine and improve operating practices, and financial and risk management processes of the organization.
• It helps an organization accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes.
• Undertake internal audits to ensure the company meets its financial, operational and compliance objectives.
• Individuals play an active role in the maintenance and review of policies and procedures, including ensuring they are up to date with all legislation and best practices.
• Professionals at this level are experienced tech managers/managers and supervise professional level employees.
• They ensure policies, practices and procedures are understood and followed by direct reports, clients and stakeholders and involved in setting goals and objectives for team members for achievement of operational results.
• It includes application of knowledge to practical issues often relating to more than one functional area.
• Provides overall direction for complex activities -providing guidance and inputs for a medium size project or multiple small sized projects.
• They adapt to various communication styles and interpret non-routine and conflicting information.
• They have good project and people management skills and require appropriate knowledge and skills to make sound judgments and select the alternate course of action.
• They are responsible for managing, coaching junior team members and provide inputs on appraisals/feedback to employees.
• They are responsible for allocating work and ensure delivery in the defined timeframe.
• Interacts with internal and/or external clients to negotiate and interpret information on projects and unit operations.
• May consult with senior management.

Qualifications

• Typically requires a University Degree or equivalent experience and minimum 6 years prior relevant experience.

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