Assistant Manager - Service Delivery & Management
Tata Communications · Pune · onsite · Posted 30d ago
Undisclosed9–13 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles Responsiblities -
Provide operational support and troubleshooting for Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zero Trust Branch (ZTB), and App Connectors. Investigate and resolve user access issues related to internet, SaaS, and private applications. Troubleshoot Client Connector connectivity, authentication failures, posture check failures, tunnel issues, and policy enforcement problems. Monitor the health and performance of ZIA, ZPA, ZTB, and App Connector infrastructure, ensuring service availability and adherence to SLAs. Manage and support ZPA Application Segments, Segment Groups, Access Policies, Server Groups, and App Connectors. Perform log analysis and troubleshooting using Zscaler analytics, audit logs, and traffic logs to identify root causes and recommend corrective actions.
Responsible for the operation, monitoring, troubleshooting, and optimization of Zscaler services, including ZIA, ZPA, ZTB, and App Connectors. Ensures secure user access, policy compliance, service availability, and efficient resolution of incidents while supporting Zero Trust architecture across the enterprise.
Key Technical Skills
- ZIA (Zscaler Internet Access)
- ZPA (Zscaler Private Access)
- ZTB (Zero Trust Branch)
- App Connectors Service Edge
- Zscaler Client Connector (ZCC)
- SSL Inspection Certificate Management
- Network Troubleshooting Log Analysis
- ITIL Incident, Problem, and Change Management
Sourced from naukri
Skills
Troubleshootingservice deliverylog analysisoperational supportZscalerPolicy ComplianceChange ManagementZero TrustAnalyticszscaler internet accessCertificate ManagementSAASNetwork TroubleshootingArchitecturecompliance
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
Work Life Balance431Salary381Work Culture381Job Security327Work Environment284
Find them on