Assistant Manager - Sales (Pranaam)

Role & responsibilities

To drive end-to-end sales, revenue growth, and business expansion for Pranaam Services by acquiring new customers, developing strategic partnerships, managing key accounts, and maximizing service penetration across individual, corporate, travel trade, airline, and hospitality segments.

Sales & Revenue Generation

• Own and deliver monthly, quarterly, and annual revenue targets for Pranaam Services.
• Drive direct sales through corporate accounts, travel agents, tour operators, airlines, OTAs, hospitality partners, and premium customer segments.
• Develop and execute sales strategies to increase passenger acquisition and repeat business.
• Identify new revenue opportunities, packages, and bundled offerings to enhance service uptake.
• Monitor sales funnel, conversion ratios, and business performance to ensure target achievement.

Business Development

• Acquire new corporate clients and establish long-term business relationships.
• Develop strategic partnerships with airlines, hotels, concierge providers, travel management companies, and luxury service providers.
• Conduct market mapping and competitor analysis to identify growth opportunities.
• Lead negotiations, commercial discussions, and contract finalization with prospective partners.

Key Account Management

• Manage and grow existing corporate and travel trade accounts.
• Ensure account retention, revenue growth, and customer satisfaction.
• Conduct periodic business reviews with key stakeholders and partners.
• Address client escalations and ensure timely resolution.

Customer Acquisition & Experience

• Enhance visibility and awareness of Pranaam Services among premium travelers.
• Drive cross-selling and upselling opportunities across airport touchpoints.
• Analyze customer feedback and introduce initiatives to improve customer experience and loyalty.
• Ensure exceptional service delivery for VIP, VVIP, business, and high-net-worth passengers.

Commercial Planning & Analytics

• Prepare sales forecasts, revenue projections, and business performance reports.
• Track market trends, customer behavior, and competitor offerings.
• Utilize data-driven insights to improve sales effectiveness and profitability.
• Develop and maintain MIS dashboards and KPI trackers.

Stakeholder Management

• Collaborate with airport operations, terminal teams, airlines, commercial teams, and ground handling partners for seamless service execution.
• Coordinate with marketing teams for promotional campaigns, customer engagement programs, and brand visibility initiatives.

Preferred candidate profile

• 5 to 12 years of experience in Sales, Business Development, Account Management, Premium Customer Services, Aviation, Hospitality, Travel & Tourism, or Luxury Services.
• Proven track record of achieving revenue targets and acquiring new business.