Assistant Manager - Sales - International BPO

Assistant Manager - Sales

Job description:

NTT DATA is hiring for an Assistant Manager - Sales for an International BPO in Gurgaon. This is a permanent role.

Work Schedule and Benefits:

Shift Timing: US Canada Shift (Night Shift aligned to North American time zones)

Work Mode: 100% Work from Office

Role Summary:

Leadership role responsible for end-to-end delivery, including team performance, SLA adherence, client communication, and operational governance.

Key Responsibilities:

- Team Management

- Drive revenue targets, SLAs, and KPIs

- Own performance reviews, goal setting, and productivity

- Analyze reports and publish daily/weekly dashboards

- Manage attrition, hiring coordination, and training alignment

- Ensure compliance with client guidelines and processes

- Handle client interactions, reviews, and escalations

- Implement process improvements and sales strategies

- Monitor quality, productivity, and operational efficiency

Required Skills:

- Strong leadership and team management capability

- Deep understanding of sales operations and metrics

- Excellent stakeholder communication (client-facing readiness)

- Data-driven decision-making

- Conflict resolution and people management

Eligibility:

- 5 - 12 years of experience in BPO / sales operations

- Experience managing international voice outbound processes

- Telecom sales experience is an added advantage