Assistant Manager- ROI

Job Description

Eligibility Criteria: Any Graduation. 5 to 6 years of overall ROI experience, out of which a minimum 2 years in team handling. Proficient computer skills. Extensive Knowledge on US Retrieval Cycle. Excellent communication skills, both verbal and written. Strong leadership skills & Outstanding organizational skills. Hands on Experience in generating reports using MS Office Excel, word and MS power point. Willingness to work continuously in night shifts Key Responsibilities: Managing the day today operations of team members and meet the required service levels, quality and productivity. Attrition and shrinkage management. Maintaining SLA target on a daily basis to achieve desired KPI s including absenteeism and attrition within the team. Ensure all Company policies and procedures are implemented consistently and fairly Compliance to login, log out & scheduled breaks of team members, Team Productivity Targets (Capacity Utilization), Process Adherence Usage of Software Tools, Daily MIS tracking, Absenteeism Control. Preparing schedules for the teams and ensuring attendance. Evaluating client calls, coaching and providing feedback. Acting as a point of contact for the resolution of, queries and complaints from external and internal clients. Team Management/Conflict Management/Client Management