Assistant Manager - Risk Containment Unit
Bajaj Finance · Not specified · onsite · Posted 47d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
This position is open with Bajaj Finance ltd.
To do daily fraud monitoring / tracking and provide help to reporting manager in set up various processes with an objective of zero fraud exposure.
Responsibilities - Analytics for monitoring suspect transactions.
- Reporting the findings within timelines to the senior management.
- Investigation & Root Cause Analysis of fraud/dispute cases
- Analysis of Direct Fraud Trends & Investigation/Action to be taken for limiting the risks.
- Minimizing fraud losses to ensure robust portfolio health by owning central RCU shop end to end.
- Fraud loss metrics to be as per targets decided by management.
- Owner of the field fraud management processes, through a central lead team, in co-ordination with field team. This includes closure of cases within defined TAT and with quality of field investigation reports
- Review and tracking of location visits by location RCU Managers.
- Support Field team with relevant triggers received from central monitoring, for them to investigate. Track investigation cases for closure.
- To cause continuous improvement in RCU processes by working with centralized back end team to increase fraud catch rate.
- Ensure proper handholding on all Automation process & RCU projects. Continuously improvement on TAT.
- Ensure error free dashboards are circulated within defined period
- Propose changes & suggestions in credit policy-location wise (whenever required)
- Drive all internal process in a manner that the reporting of suspected frauds is timely, and fraud is caught before disbursal of loan to minimize fraud loss.
- Understand complete various processes and prepare data reports / Dashboard
- Daily/weekly/monthly fraud monitoring reports to prepared to minimize fraud.
- Coordination within RCU Field team (Rural + Urban) to ensure the field investigation is done in defined time.
- Propose new strategy for field and HO team to prevent malpractice.
- Propose changes in system and daily reporting in favor of RCU unit.
- Introduce new technology or new ways to control fraud.
- Internal Clients: Roles you need to interact with inside the organization to enable success in your day to day work
- Risk Team: To understand and align on policy changes and ascertain impact
- Customer Service, Product and Sales Teams: To understand market challenges and recent fraud trend or complaints related to fraud.
- Business: To align on the RCU controls that directly impacts the business processes, including Cost, TAT or Customer Experience
- Vendors & Channel Partners: Need to connect specially with Business channel partners on fraud awareness / Providing training / for investigation point of view.
- Educational Qualifications
- Minimum Qualification: Graduation (BE/ BTech/ MCA, MBA (IT/ Operations) preferred)
- Work Experience
- Should at least have 1-2 years of experience in similar industry.
- Knowledge
- Must have good knowledge of excel / tools like Power BI / SQL.
- Good knowledge of Finance business.
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceAutomationFraud MonitoringFraud ManagementField InvestigationTriggerscredit policyDashboardRoot Cause AnalysisAnalyticsBackendPower BiSQLoperationsSalesfinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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