Assistant Manager - Revenue & Reservations

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Operational Duties

• Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
• Monitor room availability, rates, and inventory across all distribution channels
• Ensure correct application of rate codes, packages, and promotions
• Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
• Handle complex reservations, VIP bookings, and group allocations
  
  

Team Supervision

• Assist in training, coaching, and motivating reservation staff
• Monitor staff performance and ensure adherence to SOPs
• Prepare duty rosters and support manpower planning
  
  

Revenue & Yield Support

• Support revenue optimization by upselling rooms and services
• Ensure compliance with pricing strategies and revenue policies
• Track pick-up reports, forecasts, and booking trends
• Assist in analyzing reservation data and preparing reports
  
  

Guest Service & Quality

• Handle guest queries, complaints, and special requests professionally
• Ensure high standards of service and brand compliance
• Maintain guest profiles and ensure accurate data entry in the system
  
  

Administrative Responsibilities

• Prepare daily, weekly, and monthly reservation reports
• Maintain records, logs, and departmental documentation
• Ensure compliance with audit, payment, and cancellation policies
  
  

Qualifications

• Degree/ Diploma in Hotel Management
• Working Knowledge of Opera, Microsoft Office.
• At least 1 year of experience at the same level.
• Luxury Hotels & Resorts experience required.
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.