Assistant Manager - Reservations

• Manage daily reservations operations and ensure smooth processing of individual, corporate, group, and online bookings.
• Monitor room availability, rates, restrictions, cancellations, modifications, and no-shows.
• Ensure reservations are accurately entered and maintained in the property management/reservation system.
• Coordinate with Front Office, Sales, Revenue Management, and Housekeeping teams to optimize room inventory.
• Monitor occupancy, booking pace, room demand, and revenue opportunities.
• Assist in implementing pricing and inventory strategies to maximize room revenue.
• Handle guest inquiries, special requests, booking changes, and reservation-related complaints.
• Supervise and guide reservation team members, ensuring adherence to operational standards.

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