Assistant Manager Regional Process Engineering & Productivity (Delhi Bijwasan)

Job Title

Assistant Manager – Regional Process Engineering & Productivity

Function

Operations

Reports To

Manager – Regional Process Engineering & Productivity

Location

Region

Travel Required

25% þ 50% þ 75% ☐

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. 

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader's network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. 

We are proud to be consistently ranked among India's Top 100 Great Places to Work, combining it with DHL Group's Top Employer certification. Being an Employer of Choice is not just a goal; it's a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour.  

If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.  

Position Overview:

The Assistant Manager – Regional Process Engineering & Productivity supports the execution of process engineering, productivity improvement, and standardization initiatives across regional operations. The role is execution-focused and works closely with operations teams to implement defined process improvements, productivity enhancements, and safety initiatives across hubs, delivery centres, and surface-linked operations.

Job Purpose:

To support regional operations by executing process engineering initiatives that improve productivity, service quality, safety, and operational consistency, using structured industrial engineering and data-driven improvement approaches.

Key Roles & Responsibilities:

Process Mapping & Standardization

• Support end-to-end process mapping across regional operational activities including first-mile, hub, surface interface, and last-mile operations.
• Assist in documenting and updating Standard Operating Procedures (SOPs) to ensure process uniformity across locations.
• Support identification of inefficiencies, rework, and non-value-added activities through structured observation and data collection.
  
  

Productivity & Workflow Optimization

• Assist in conducting time and motion studies to improve throughput and reduce handling time.
• Support implementation of optimized workflows, layouts, and manpower deployment models.
• Track productivity metrics at site level and support improvement initiatives.
  
  

Ergonomics, Safety & Service Quality

• Support ergonomic assessments and implementation of safer work practices across operational sites.
• Assist in safety audits, risk identification, and closure of corrective actions.
• Ensure process improvements are aligned to service quality, shipment integrity, and TAT requirements.
  
  

Cost Efficiency & Resource Optimization

• Support identification of cost-reduction opportunities through process simplification and productivity improvement.
• Assist in tracking benefits realization from implemented process changes.
• Support data collection for cost-to-serve and efficiency analysis.
  
  

Technology & Automation Enablement

• Support rollout and adoption of process improvement tools, automation aids, and digital solutions.
• Coordinate with IT, vendors, and operations teams during pilots and deployments.
• Assist in monitoring adoption effectiveness at site level.
  
  

Performance Monitoring & Governance

• Collect and maintain operational data related to productivity, efficiency, and safety.
• Support preparation of MIS, dashboards, and reports for regional reviews.
• Escalate deviations, execution gaps, and risks to the Manager for corrective action.
  
  

Capability Building & Stakeholder Engagement

• Support training and awareness sessions on SOPs, productivity tools, and process changes.
• Act as a process support resource for site operations teams.
• Coordinate with cross-functional stakeholders for smooth execution of improvement initiatives.
  
  

Qualifications & Experience:

Education:

• Essential: Bachelor's degree in Industrial Engineering, Mechanical Engineering, Operations, Logistics, or Supply Chain Management.
• Preferred: Postgraduate qualification or diploma in Operations, Industrial Engineering, or Logistics.
  
  

Experience:

• 5–7 years of experience in process engineering, productivity improvement, operations excellence, or similar roles.
• Exposure to express logistics, courier, e-commerce, or other high-volume, service-driven operational environments preferred.
• Hands-on experience supporting time & motion studies, SOP execution, and site-level productivity initiatives.
  
  

Skills & Capabilities:

Technical Skills:

• Process documentation and SOP execution
• Productivity and time-motion analysis support
• Operational data analysis and MIS
• Site-level process implementation and follow-through
  
  

Key Competencies:

• Strong execution discipline and attention to detail
• Analytical and problem-solving mindset
• Effective coordination with site and regional teams
• Ability to work in field-intensive, fast-paced environments
• Clear communication and structured reporting
  
  

Key Performance Indicators:

KRAs

KPIs

Process Execution

Timely implementation of defined process improvements

Productivity Improvement

Measurable productivity gains at site level

SOP Compliance

Adoption and adherence to standardized processes

Safety & Ergonomics

Reduction in process-related safety deviations

Data Accuracy

Accuracy and timeliness of productivity and process MIS

Capability Enablement

Training coverage and on-ground adoption

Why join DHL Blue Dart

When you join us, you're not just taking a job—you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here's what makes us stand out:

• Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.
  
  

This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [HIDDEN TEXT].