Assistant Manager - Regional Enterprise business

Regional Enterprise lead (Asst Manager) is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.

Roles and Responsibility:

• Monitor end-to-end Enterprise orders fulfilment to ensure accuracy and timely completeness.

• Responsible for maintaining the MSL(minimum stock level) at respective regional DCs in coordination with planning team.

• Ensure product range availability in regional DC’s.

• Responsible for driving the OTIF and drive for improvement.

• Timely resolution of customer complaints and discrepancies.

• Coordinate with Warehouse/Transportation/Planning team to resolve customer/sales queries.

• Co-ordinate with manufacturing units to prioritize the production as per business requirement

• Experience in processing orders for variety of products in a timely and accurate manner

• Bridge the gap between company and Enterprise customers (DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies.

Requirements:

• Minimum 5 -10 Yrs of Relevant Experience

• Excellent knowledge of warehouse and transport operations

• Good knowledge of MS excels and SAP system

• Strong verbal communication skills

• Problem solving mindset