Assistant Manager - Referral Mgt and Physician Scheduling

Position Summary

Establish and direct the quality assurance (QA) activities

Responsibilities

• Assist manager in reaching team goals and objectives.
• Coach and Motivate staff to reach individual and team goals.
• Perform quality reviews including review with staff. Submit reviews to Manager for review and approval.
• Monitor and analyzes daily performance of staff for productivity, time utilization, quality of work, and customer service.
• Monitor time attendance of Quality Assurance team members and approval.
• Provide feedback in routine disciplinary matters and conduct disciplinary sessions with team members.
• Assist manager in screening, interviewing, training and evaluating new and existing employees.
• Assist manager in conducting weekly staff meetings.
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.
• Assist Manager in monthly and quarterly reporting of quality metrics to operational leadership.
• Attend Privacy and Security Training as required by the HIPAA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations.
• Lead the team in supporting Parallon policy and goals, while maintaining a positive, professional attitude.
• Escalate performance numbers/information to senior management on a bi-weekly and monthly basis.
• Coordinates with other teams/departments to ensure policies are enforced.
• Act as a resource on projects.
• Adheres to and supports organizational IT&S standards, policies, and procedures.
• Adheres to Code of Conduct.
• Performs other duties as assigned.

Education & Experience

• Bachelor's degree or equivalent in a related discipline with 10 years of experience.
• Equivalent work experience may substitute.
• Minimum one-year supervisory experience preferred.
• At least two years' quality experience required.

Must Have Skills

• Ability to interpret policies and procedures.
• Attention to detail.
• Ability to give clear instructions and expectations.
• Provide constructive actionable feedback.
• Ability to tailor communication to given audience.
• Ability to handle conflicts calmly and professionally.
• Customer service/problem resolution experience.
• Proficiency in English written and verbal communication.
• Ability to present audit results professionally.

Nice to Have Skills

• Revenue Cycle experience.
• Experience maintaining accurate records or documentation.

Top 3 Key Responsibility Area / Key Performance Indicator

• Monitor and analyze daily performance of staff for productivity, time utilization, quality of work, and customer service.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.